Customer Service/Booking Agent

About the Role

As a Customer Service and Booking Agent, you will be the first point of contact for our customers, assisting them with checking availability for activities, generating booking quotes, and ensuring a smooth booking experience. You will be instrumental in creating memorable experiences for our customers, from the ---------- nt they express interest in an activity to the time they embark on their adventure.

Responsibilities

Respond promptly to new customer inquiries via chat and calls, providing exceptional customer service.
Check availability and answer questions about our wide range of activities.
Generate booking quotes and follow up with customers to secure bookings.
Assist with the addition and updates to current activity product listings, ensuring accurate and up-to-date information.
Use your sales experience to convert inquiries into bookings, ensuring a seamless customer journey.
Maintain the deal pipeline and that tickets are up to date.
Follow up with tickets and deals.
Assist with research and updates for conservation volunteer events.
Candidate Requirements
Minimum of 5 years' experience as a customer service representative and a booking agent in the hospitality or travel industry.
Proficiency in using CRMs like Hubspot, Zendesk, or other CRM for ticketing/request tracking.
Experience with live chat and phone customer service. While most of our interactions are over text, the ability to handle phone calls is essential.
Familiarity with Slack and Google/GSuite.
Excellent written and spoken English.
Reliable power, internet, and computer setup.
High attention to detail and the ability to work in a fast-paced startup environment.
Knowledge about the ocean and ocean activities such as scuba diving, snorkeling, boat charters, and kayak tours is a plus.