Marketing Assistant

We are hiring a talented and motivated individual to join our team as a full-time Marketing Virtual Assistant and Customer Service support for our e-commerce women's clothing company. As a key member of our remote team, you will contribute to our marketing team by assisting with KPI and analytics documents, updating and maintaining SOPs, social media engagement and scheduling, weekly tea ---------- etings, and more.

Additionally, you will be responsible for delivering exceptional customer service by promptly addressing customer inquiries, concerns, and providing accurate information about our products, shipping, and returns.

This role requires excellent English communication skills, attention to detail, experience with e-commerce based technology tools, and the ability to work in different areas of an e-commerce business.

We will be hiring this role quickly so don't wait to apply.

Examples of tasks you will perform:

-Composing weekly and monthly summaries and KPI reports
-Building and maintaining Standard Operating Procedures (SOPs) for your areas of responsibility
-Being extraordinarily knowledgeable on our products and proactively sharing the benefits with customers and potential customers
- Email and DM social media influencers and affiliates
- Update the website
- New product listings
- Update other areas according to campaigns and promotions
- Input KPI and analytics date into relevant docs
- Build and maintain real, high-quality relationships with our customers
- Learning about new customer service strategies, tactics, and ideas
- Attend 2x weekly team and department meetings
- Coordinate with 3PL fulfillment partner to manage inventory and resolve order issues
- Answer pre and post purchase customer service inquiries expertly and efficiently
- Bring new ideas and improvements to customer service
- Upkeep engagement (DMs, comments, inbox) on social media
- Prepare email campaign drafts
- Export social media UGC and prepare for the social media team
- Work with the co-owner/CMO and multiple marketing tea ---------- mbers

Traits of an ideal candidate:

- Great written and spoken English
- Ecommerce experience
- Marketing experience
- Social media management and support
- Experienced remote worker with exceptional time and self-management capabilities
- Technically savvy. This role requires you to work across a multitude of software applications to support our customers.
- Experience with Shopify, WMS, 3PL, and related DTC applications is strongly preferred.
- Clear, personable communication and impeccable writing skills are a must for this role as you are the owner of our customer support inbox, emails, SMS messages, chats, reviews, and FAQs. Bonus points if you hate passive voice and run-on sentences.
- You excel at self-managing your workload. Your ability to respond to customers in a timely manner while delivering on related CX projects is second to none.
- You have a solid EQ and strong listening skills. You are someone who can synthesize feedback while not absorbing it.
- Experience with eCommerce
- Excel & Google Sheets experience
- The ability to follow a written or video process
- Roll-up-your-sleeves, get-it-done personality with a friendly, outgoing attitude
- Detail-oriented and meticulous work ethic and strong project management skills

Your Working Environment:
- Work time between 9-5 EST
- Work 8 hours (take 1-hour lunch break)

Employment Details:
- You will earn 80 hours of paid vacation annually.
- You may take off all the national Philippine holidays.
- You will be paid the Philippine 13-Month Pay. (prorated from your start date)
- Long Term employment
- Full-time employment only

To apply please click on the link to fill out the application form: forms.gle/8c8TQ9U54RyfXwz3A