Call Center Agent / Virtual Assistant

We are a Canadian-based house cleaning company looking for a full-time, home-based customer support agent to work with our customer support & sales department.
Your daily responsibilities would include:
1. Send a daily report detailing completed and ongoing tasks.
2. Take inbound sales calls, customer requests and/or complaints and make outbound calls.

3. Respond to customer questions via phone call, email, live chat, Facebook messenger, or SMS.
4. Provide service quotes & make sure to do a follow up with the leads.
5. Book new jobs, reschedule &/or update service jobs in our booking calendar system.
6. Identify customers’ needs, clarify information, research every issue, and provide solutions
and/or alternatives
We are invested in our agent’s success. You will go far if you are:
- A fast learner
- A great communicator
- Calm and collected under pressure
- Can help us optimize our current processes
- Be a self-starter

This is a full-time position. You need to have excellent English skills.
Work hours are Monday to Friday 8:00 am to 4:00 pm, Saturday 8:00 am to 2:00 pm (EST)

If accepted, you will be provided with training to help respond to customer queries via phone call, email, live chat, Facebook messenger, & SMS.

How to Apply:

Send an email to ---------- with the subject line: “I want to be a call center agent”.
Please include a link to your OnlineJobs.ph profile within the email when you apply then complete the Google form you will receive in an email.
Note: After you send the email to apply, you will receive a response fro ---------- with a link to a Google form.
Please complete the questions in the Google form to be considered for this position.

Forms that are not completed or only partially completed will not be ---------- the form you will be asked your age. Answer 40 to prove you are paying attention to detail.

I look forward to working with you!