Customer Service Agent (B2B)

Please read the job post carefully.

We are looking to hire one full-time Customer Service Agent (B2B). This position involves both inbound and outbound calls. The Customer Service Agent will be responsible for contacting customers on a frequent basis to ensure that their current needs are met, and to up-sell other products the customer may require. Will also involve some lead generation and validation through web sources.

This is a home-based position so it is imperative that all candidates have a quiet room to work in, a personal computer, stable high-speed internet access (20 Mbps download AND upload speed or higher), and a noise-cancelling headset.

Responsibilities

• Conduct outbound calls to customers for re-orders and to up-sell other products; reach out to customers for verification purposes on orders placed
• Receive inbound calls from customers pertaining to new orders, product knowledge information, and order inquiries
• Process orders and track shipments
• Maintain customer database using the company’s CRM. Keep notes of each call, and ensure that any documentation received from the customer or on the customer’s behalf is uploaded securely
• Maintain privacy and discretion at all times. Due to the nature of the products, it is important that all company and customer related information is kept secure
• Pre-qualify leads for sales team to contact
• Any other tasks as required by management

Qualifications

• University or college degree is required, health-related education background or work experience is an asset
• Minimum of 3 – 5 years of experience as a Customer Service Agent is required
• Must have excellent communication skills in English (oral, written, and comprehension)
• Must be well-versed with computers and computer programs (such as Microsoft Office applications), internet proficiency. You do not need to be an expert, but you will be using your computer every day
• Professional, organized, with excellent phone etiquette is required
• Ability to remain discrete and private regarding all work matters
• Must be motivated and have excellent time management skills
• Passion for customer service and attention to detail
• Demonstrate customer service, professionalism and interpersonal skills

Compensation

25,000 PHP per month, paid on a bi-weekly basis. Vacation pay, sick leave, rice allowance, internet reimbursement and 100% personal health insurance coverage after probationary period of 3 months. We are a company registered in the Philippines so you will need to pay into payroll deductions including SSS and PhilHealth. Agents qualify for quarterly and annual bonuses when targets are reached.

Business Hours

Business hours are from Monday through Friday, between the hours of 9 AM and 6 PM Eastern Standard Time EST. 45 hours per week, with 30-minute paid break.

To Apply

If you are interested in applying, please send us your current CV and a 20-second minimum voice recording as a Dropbox or Google Drive shared link. Please ensure that the link works prior to sending it as this speeds up the application process.