Client Care Specialist - Assistant To the CEO

Seeking a client care specialist for a busy social media marketing company. This is a fast-paced high energy position. You should be able to manage multiple projects or tasks, and have excellent follow through skills. We are looking for a superstar who will take ownership of this role.

The position will begin at around 20 - 25 hrs per week and may expand as you take on more projects. Although we are somewhat flexible on the working hours, your shift should follow a predictable schedule. Our preference is 9AM to 5PM PST. We are flexible one to two hours either side of these times if pre-agreed, but not more.

We hope for a long term (3+ years) commitment to be part of our team. There is a base pay for this position, with the possibility of occasional generous bonuses when you help with sales

You MUST HAVE reliable, hi-speed Wifi, a fast computer, and a New-York fast-paced work ethic.

This job is right for you if you:

Have a fast-paced work ethic;
Are warm, friendly, adn caring with clients.(and tea ---------- mbers);
Are highly responsive, reliable and accountable;
Are an extremely detail-oriented with the ability to spot typos, double bookings, grammatical errors, and the smallest mistakes with ease (bonus points to the applicant who finds the typo in this job posting and tells me what it is);
Tech savvy - you already LOVE and play with AI tools all the time
Well-organized, efficient, happy to take on repetitive tasks and can envision how to streamline processes, manage projects, and love to optimize systems, structures, and procedures.
A proactive problem solver - someone who comes to the table with solutions and not just problems.

You job responsibilities will be:

Webinar Chat Support (to help answer sales questions during preview webinar to sell course and give links in chat to buyers when the pitch is given)
Set up weekly webinars and helping to manage it
Manage Social Media / Posting Engagement
Blog posts 3x’s a week – using Jasper or ChatGPT
Manage eMails / blasting for Students / Bootcamp / Course Members
Help with social media client support
Follow up on sales orders from Webinars to assist anyone in getting the course
Welcoming new students / help with onboarding

You should have experience with most of these softwares:
ZenDesk
Asana
Trello
Groove Funnels Suite - including: GrooveMember / GrooveSell / GrooveMail
ConvertKit - eMail Management Software
Descript - editing software
Canva
GoToWebinar (or WebinarKit or EverWebinar)
Zoom Webinars
Social Media Management Tools to Automate - like MetriCool or Canva Scheduler
Content Fries (to repurpose with AI like a champ!)
Zapier skills = A Bonus if you know how to integrate Zaps!

How to Apply:
Please follow instructions specifically. Applicants who do not follow instructions completely will be automatically ---------- the subject line type: Client Care Specialist Please reply with why you think you would be great for the job. Let us know your expected salary and availability. Then tell us the typo (if you found it). Make it personal by telling us something about yourself that most people wouldn’t know or think of to look at you. And in the ps of the email, tell us how you would respond to a refund request for a client looking to return a digital product.