Customer Support Specialist

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment?

If so, we have an exciting opportunity for you to join our team as a Customer Support Specialist.

We are a leading training and education platform for online entrepreneurs, committed to delivering a high level of member satisfaction. As a Customer Support Specialist, you will play a vital role in supporting our Customer Service team and ensuring our members receive excellent assistance.

Responsibilities:
Provide a high level of support to our members, addressing their inquiries and concerns promptly and professionally.
Assist our members via various channels, including our help email account, social media platforms and platform.
Collaborate closely with the Customer Service team to resolve complex customer issues and provide accurate information.
Maintain a thorough understanding of our training and education platform to effectively assist and guide members.
Monitor and moderate our Facebook groups, ensuring a positive and engaging community experience.

Requirements:
Demonstrated passion for delivering exceptional customer service.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced environment and handle a high volume of member inquiries.
Strong problem-solving skills and the ability to remain calm and professional under pressure.
Proven ability to quickly learn and adapt to new systems, processes, and industry-related information.
Knowledge of GHL is highly desirable but no essential
Flexibility to adapt to changing schedules with work hours on Friday, Saturday, Sunday and Monday from 9 am to 5 pm.

We offer a competitive salary, a positive work environment, and opportunities for growth and development. If you are ready to contribute your exceptional customer support skills, please submit your resume and a cover letter outlining your relevant experience.

If you have the skills and mindset to excel in this role, please complete this form ---------- , only applicants that will complete the form will be ---------- te: Due to the high volume of applications received, only candidates selected for an interview will be contacted.

Application deadline: Friday 21 July 2023