Collection Specialist

JOB OVERVIEW
Exo Freight provides next-generation technology that is transforming trucking logistics. Every day in the US, there are still hundreds of thousands of truck loads that are booked and coordinated by phone, fax or email. Exo Freight automates the process and adds logistics, banking, and management technology to help shippers like Walmart manage and source trucking capacity, and to help trucking companies manage their fleet and get paid quickly. Our starting point is open deck shipping - a $135 Billion dollar market - which is how you transport large and odd shaped loads.


Collection Specialist
This role is to answer incoming calls from customers and do outbound calls to make payments, answer inquiries and questions, handle complaints, troubleshoot problems and provide information about invoice concern from US Based customer.


Responsibilities
Answer calls and respond to emails
Do outbound calls, collect from past due accounts and assist customers in payment arrangements
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process payments
Identify and escalate priority issues
Route calls to appropriate resource Follow up customer calls where necessary
Document all call information according to standard operating procedures

Minimum Qualifications
College degree or equivalent
Proficient in relevant computer applications
Proficiency in English
Knowledge of customer service principles and practices
Some experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes

Preferred Qualifications/ Skills
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
Stress tolerance
Resilience
Customer Service experience is preferred