Licensed Engineer experienced in six sigma, project management, process documentation, facility or building maintenance, general services, customer service, manufacturing plant support, electrical and telecommunications. Well-versed in safety management systems, QMS, ISO, system analysis, KRA/KPI monitoring, operations and maintenance procedures and root cause analysis. Highly adept in technical writing, presentation, customer service, technical support, data management, engineering design, employee career development and office management. Experienced customer service and technical support representative.
Executive Assistant To Chief Operating Officer
Rocket Station
1. Create process documents, SOPs, flowcharts
2. Manage social media accounts
3. Create social media contents
4. Create and administer team portals
5. Develop training materials
6. Create digital brochures, flyers, lead-generating docs
7. Business strategy and market research
8. Assist the COO in accomplishing KPIs and objectives
Process Coordinator
Rocket Station
1. Create process maps and documents.
2. Identify improvements that can be implemented on current processes and create an effective plan to assist clients and VAs.
3. Create trackers or templates based on the determined tasks that VAs can accomplish during process mapping calls.
4. Complete process flows and documents for clients that will be endorsed to the Operations Team.
5. Look for trends that could lead to process improvements, behavioral trends, operational efficiencies, and improvements.
6. Develop and maintain the various systems used to generate and track data, including the equations used to derive specific calculations.
7. Research on a system/tool's interface, functions, and features to help create a master file document.
8. Facilitate communication and interaction between other tea
General Virtual Assistant
Rocket Station
Real estate cold caller and appointment setter
1. Follow a script-driven call flow and handle questions and objections
2. Gauge seller motivation
3. Input data into a Podio (CRM) form
Real estate admin assistant
4. Source leads and perform skip tracing
5. Complete property research and Comparative Market Analysis (Comparables)
6. Create basic spreadsheets using Google Sheets
Basic social media admin
7. Set up accounts for
8. Create and post content with and without Hootsuite
9. Perform basic graphic design
Property management customer service
10. Manage basic maintenance work orders
11. Address general inquiries and coordinate transactions via phone and
Staff Engineer
Saudi Iron and Steel Company
1. O&M of Telecom, Electrical & Electro-Mechanical Systems
2. Creating and updating maintenance procedures for lighting or power distribution systems, generators, power supplies, telephone systems, intercom systems, local area network, buildings and facilities
3. Corrective and preventive maintenance strategies
4. Six Sigma, engineering specifications
5. Safety Training, Safe Work Practices, Job Safety Analysis, EHSS Documentations
6. Warehouse and stock maintenance
7. Engineering Documentations, Procedures, Work Instructions
8. ISO 9001 (QMS), ISO 14001 (EMS)
9. Assessment of Critical Equipment, Risk Assessment, I
10. Reviews and pre-approves engineering proposal documents and Scopes of Work
11. SHEMS (Safety Health and Environment Management Standards)
12. Business Outsourcing functions -- services and manpower request
13. Purchase requisitions and orders, coordinates with vendors and clients
14. Technical bid evaluation
15. Monitor employee output, KPI and career development
16. Develop department KRA, goals & objectives
17. Office administration & management
18. Training Development & Job Qualification Program
SPECIALIZATION
1. Preventive and Corrective Maintenance Strategies
2. Material Management
3. People Development & Training
4. Project Management related to IT & Telecom
5. Innovation Management
6. VoIP, SIP
7. ITIL Practices
8. Microsoft Visual Studio
10. Expert in Microsoft Office Word, Excel, PowerPoint
11. Expert in Microsoft Projects, SharePoint
10. Six Sigma, Process Improvement
11. Technical Writing, Data Reporting, Infographics
12. Process Documentation / SOP Creation
13. Risk Analysis
14. EDMS Implementation
15. ISO 9001, ISO 14641
PROJECT FUNCTIONS
1. Track, monitor and implement project deliverables
2. Provide technical / engineering support for FEED requirements
3. Outsourcing
4. Manage contractual issues
5. Design and installation of project hardware
6. List of FEED & EPC (Engineering, Procurement, Construction)
7. Engineering standards
8. Plans and coordinates with project champions, contractors & investors
CUSTOMER SUPPORT FUNCTIONS
1. Engineering, Technology & Project support
2. Call-Center-Based (Voice,
3. Management of customer issues / complaints
4. Auto-Attendant & IVR Support
5. Call Billing Support6. Voi
MAJOR PROJECTS
1. WiFi-Based Intercom System for 33 Overhead Cranes in Hadeed, Feb 2016 – Jun 2017 / Overall project valued at SAR 7 Million.
2. Telephone Call Cabins, Jun 2016 – Jan 2017 / Overall project cost is approximately SAR 200K.
3. Siemens-Unify HiPath 4000 Upgrade from Version 5 to 7, Nov 2015 – Jan 2016 / Overall upgrade project valued at SAR 1.1 Million.
4. HFA (IPT) Activation of OpenStage HFA + OpenScape UC, Jan 2013 – Mar 2013 / Overall project cost is SAR 80K
5. Mega LED Screens (3 pcs) Size: 3mx4m, Data: PPP over u-Wave/WiFi, Dec 2013 – Jan 2014 / Overall project valued at SAR 900K
6. DECT Base Stations Project (6-Sigma Project), Jun 2013 – Dec 2013 / Overall project valued at SAR 750K
7. E1 to SIP Trunk Upgrade, Jan – Feb 2018 Overall project cost is SAR 250K8. New PABX CISCO (On-Going), Mar 2018 – 2020 / SAR18M9. Exchange Rate: 1 SAR = 13 PHP (Ave., 2018)
TRAINING
1. Project Management
2. Six Sigma Yellow, Green, Black Belt
3. Learning Minitab
4. Project Scope Development
5. Maintenance Management
6. Extending and Optimizing a WiFi Network
7. IT & Networking Security
8. Manage Remote Access
9. Office 2016 for Educators
10. ITIL Foundations
11. Creating Your IT Strategy
12. Implementing Your IT Strategy
13. Putting ITIL into Practice: Problem Management
14. Executive Leadership
15. Leadership for Engineers
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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