Senior IT Helpdesk Technician (Permanent Work from Home)

We are looking for someone who can work with us full-time. This job is not for outsourcing or sub-contracting. Please send us a message with your resume along with your answers to the following questions:

What is your salary expectation?
Are you okay with working shifts between 6 AM and 10 PM PST, including weekends?
Are you okay with taking phone calls and assisting users with computer-related issues?
Are you okay working from home by yourself?
Do you have a reliable internet service?
Can you work in a noise-free environment?
Can you commit to not disclosing company confidential information?
Do you intend to outsource this job or hire a subcontractor to do it for you?
Do you intend to work multiple jobs at the same time?
Are you amenable to keeping your camera on for most of the shift?

The Senior IT Helpdesk Technician requires at least 5+ years of proven experience with technology and outstanding personal communication skills. Our clients are easygoing and fun to work with. You must be able to do documentation and time-entry in our ticketing system. A positive, service-oriented personality is a must!

Experience/Qualifications

• Windows Desktop Support: 5 years minimal
• Mac IOS a
• Mac OSX: a
• Ticketing System experience a +
• Microsoft Office 365 Support a +
• Organization skills a MUST
• Excellent Communication skills (written/verbal) a MUST
• PowerShell scripting skills a +
• Microsoft Azure skills a +
• Amazon AWS / Citrix skills a +
• Backup System experience a +
• Cisco Meraki a +
• Microsoft Windows Server skills a +

NOTE: Your application will not be reviewed without an updated resume and answers to the questions above.