Customer Support Specialist (B2B Credit Card Processing/Merchant Services)

Company Overview:
We're a leading provider of payment solutions, specializing in B2B credit card processing and merchant services. Our mission is to empower businesses to streamline payment operations and enhance customer experiences with cutting-edge technology and top-notch support.

Position Overview:
Seeking an experienced Customer Support Specialist with B2B credit card processing and merchant services expertise. You'll resolve client inquiries, ensure smooth operations, and maintain SOPs.

Responsibilities:

Handle B2B client inquiries promptly via phone, email, and live chat.
Collaborate with internal teams to address needs and escalate issues.
Enhance customer experience and streamline support processes.
Maintain and update SOPs regularly.
Qualifications:

2+ years B2B support in credit card processing/merchant services.
Strong understanding of payment systems and regulations.
Excellent communication and problem-solving skills.
Experience in SOP writing and updating.
Benefits:

Competitive salary and benefits package.
Opportunities for growth and advancement.
Collaborative work environment.
How to Apply:
If you're experienced in B2B credit card processing/merchant services and passionate about customer service, apply now! Submit your resume and cover letter outlining your relevant experience. We're excited to review your application!