VA | Freelance Writer |Quality Analyst | BPO Team Lead

Overview

Looking for full-time work (6 hours/day)

at $8.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 8th, 2024 (7 days ago)

Member Since

February 16th, 2023

Profile Description

As a BPO professional with over 17 years of experience, I have an extensive range of skills that make me valuable to any organization. With a solid history in customer service, project management, and quality assurance, I can work well in a variety of contexts and face complicated challenges with confidence.
My ability to lead teams and manage projects from start to finish has been honed through years of experience in the diverse BPO industry.
I can communicate effectively with people at all levels of an organization and have a talent for identifying and resolving complex problems.
In addition to my technical skills, I am a skilled writer and have experience creating process maps, instructional materials, and client presentations. I am also adept at conducting research and analyzing data, making me an ideal candidate for roles that require attention to detail and critical thinking skills.
I've worn several hats and prospered. My digital proficiency, data entry, and scheduling skills; my excellent communication skills; my risk management and analytical skills; my leadership, interpersonal, and adaptability skills; my facilitation, organization, and delegation skills; and my ability to multitask and stay organized in high-pressure situations all helped me achieve my goals. I am confident that I can handle a wide range of responsibilities from project offers.
Here are the services I offer:
1. Virtual Assistant
2. Social Media Management
3. Appointment Setting
4. Outbound and Inbound calls
5. Email or Chat support
6. Web Content Writing and Posting
7. Copywriting
8. Appointment Setting
9. Lead generation
10. Quality Analyst
11. Fraud Detection and Prevention
12. Training Facilitation (Adult Learning Environment)
13. Project Management
14. Training Needs Analysis
15. Team Performance Management