Operations Virtual Assistant

Note: Interested applicants must submit their application exclusively through the OnlineJobs platform. Do not email the company directly. Any candidate who contacts the company outside of the OnlineJobs system will be disqualified from consideration.

Operations Virtual Assistant
(Process-Driven | High-Precision | Behind-the-Scenes Operations)

Job Overview

Maid In America Cleaning Services is hiring an Operations Virtual Assistant to protect schedule integrity, data accuracy, and operational consistency.

This is a behind-the-scenes execution role. You will not be customer-facing. You will work inside defined systems and SOPs to ensure our operational engine runs cleanly and efficiently every day.

If you enjoy structured work, moving quickly without sacrificing accuracy, and taking pride in clean execution, this role will feel natural to you.

What You’ll Do:

1. Scheduling & Job Management (Primary Responsibility)
You will own scheduling preparation and system accuracy for our TN locations.

This includes:
- Creating and modifying clients, jobs, and visits in Jobber
- Preparing future-day schedules for review and approval
- Creating training tasks in Jobber for new tea ---------- mbers
- Re-sequencing jobs and rebalancing teams within defined guardrails
- Maintaining week-to-week schedule consistency whenever possible
- Flagging and correcting conflicts or inefficiencies early
- Executing same-day scheduling adjustments exactly as directed

2. Data Accuracy & System Integrity
You will ensure operational data is accurate, complete, and reliable.

This includes:
- Updating customer notes, job frequencies, and service details
- Invoicing customers promptly after service completion
- Calculating cost-of-service data after jobs
- Preparing timesheet and tips reports for payroll
- Logging complaints and rectified cleans accurately
- Creating and publishing weekly operational reports
- Manual KPI data entry
- Verifying work-to-labor ratios using company tools

3. Administrative Support
You will support operational structure and remove administrative friction.

This includes:
- Supporting the Assistant Operations Manager with administrative execution
- Maintaining internal trackers and shared documents
- Following established documentation and checklists consistently

What This Role Requires
- High pace with high accuracy
- Comfort with structured, repeatable tasks
- Strong attention to detail
- Clear communication when issues arise
- Strong adherence defined systems and guardrails
- Ability to work independently within clear expectations

This role involves a high volume of operational tasks that must be completed correctly and consistently. As the company grows, volume will increase — and this role grows with it.

Who We’re Looking For

Detail-Oriented & Reliable
You take pride in doing things correctly and thoroughly.

High Throughput Executor
You can handle volume without losing structure or focus.

Process-Driven
You work well inside defined systems and appreciate clear expectations.

Accountable Communicator
You flag issues early, own mistakes quickly, and ask for clarification when needed.

Tech-Comfortable
You’re comfortable using tools like Slack, Google Suite, Chrome extensions, and scheduling platforms. Experience with Jobber is a strong plus.

Experienced in Fast-Paced Admin or Scheduling
Background in administrative, dispatch, logistics, scheduling, or operations-heavy roles is
preferred.

Work Requirements
- Monday–Friday, 8AM–5PM U.S. Central Time
- Reliable internet with backup
- Dedicated workspace
- Backup power options in case of outages
- Fluent written English

Our Core Values
- Communication
- Connection
- Quality
- Service
- Teamwork

If these values resonate with you, we want to hear from you.

Important Screening Step (Read Carefully)

SERIOUS APPLICANTS ONLY:
1. Complete our Culture Index survey: ----------
2. Submit your application with the subject line beginning with the core value you most resonate with (ALL CAPS).
3. Use a minimum of 5 Apply Points when applying
4. In your application message, include one sentence describing the most repetitive task you have performed at a high standard for 6+ months.

Applications that do not follow all instructions will not be reviewed.