Experienced Freight Dispatcher

We are a fast-growing Freight Dispatching Agency, looking to hire a superb league of ambitious Bona Fide agents to handle the movement of freight for drivers within the global supply chain. This position is largely a customer service based that requires sales. The agent must be able to perform cold calling, respond to inbound/ outbound Emails from clients and brokers, as well as staying in constant communication with drivers.

JOB RESPONSIBILITIES:
- Represent our brand well across all customer service channels!
- Respond to marketing or inquiries from drivers and brokers via emails, input data within the freight dispatching systems for carriers, and answer/make phone calls.
- Work independently; manage time and multi-task.
- Communicate regularly with, team, and management using Google Workspace
- Problem solve and find solutions to improve our business and Customer Service Experience!

QUALITIES WE ARE LOOKING FOR:
- Team player who is hard working, positive, and open-minded
- Passionate about helping others
- Passion for learning and self-improvement
- Committed to working in a long term position with a lot of growth potential
- Someone who is able to work with minimal supervision and still do great work
- Willingness to learn and improve their skills
- Someone who will not have attendance issues is prompt to meetings, and is willing to contribute and share feedback to help their client and other teaUpgrade to see actual infombers.
- Someone who is willing to go the extra mile for our customers
- Someone who is solution-driven and provides suggestions whenever they have questions
- Someone who does not make excuses and takes ownership of their actions
- Someone who is willing to accept constructive feedback and improve to be a better version of themselves

QUALIFICATIONS:
- A minimum of 2 yrs of Outbound Customer Service Experience preferred.
- Strong communication skills - both written and verbal
- Strong use of grammar
- Critical thinking skills
- Reliable Internet Connection (Backup ISP is also required!)
- Reliable Working PC
- Must be able to communicate via Zoom Video, Phone, Google Workspace, and Email.
- Phone, Email, and SMS Support are a plus!
- Exceptional Time Management and Organizational skills

Perks & Benefits
-Permanent and part-time #WorkFromHome Set-up


Why join us?
-We're one of the fastest-growing Freight Dispatching Agencies within the trucking industry.
-Extensive job Stability with multiple customer service positions available
-Work with a collaborative team and environment