Intake Specialist - Private Company

THIS IS A PRIVATE US COMPANY & NOT AN AGENCY

As an Intake Specialist, you will be the first point of contact for potential clients seeking legal representation. Your primary responsibility will be to guide potential clients through the initial consultation process, ensuring that their needs are met and that they understand our firm's services. You will play a crucial role in creating a positive first impression and setting the stage for successful client relationships.

Roles:
• Professionally handle incoming phone calls from potential clients.
• Conduct initial client intake interviews to gather relevant information about their legal needs.
• Clearly articulate information about our firm's services and guide potential clients through legal processes.
• Schedule consultations with attorneys for potential clients, ensuring efficient coordination.
• Maintain accurate and detailed records of client interactions and inquiries.
• Collaborate with attorneys and legal staff to facilitate seamless transitions from intake to representation.
• Manage client expectations and address initial concerns with empathy and professionalism.

Qualifications:

• Previous experience in intake or a related client-facing role is a plus.
• Proficiency in handling phone calls and effective call management.
• Excellent written and verbal communication skills in English.
• Ability to collaborate effectively within a team-oriented environment.
• Reliable high-speed internet connection.
• Access to a headset and microphone for clear communication.

Application Process:
To apply for this position, please submit your up-to-date resume, provide a screenshot of your internet speed results from speedtest.net, and include a link to your OnlineJobs.ph Upgrade to see actual infoe "Intake Specialist VA - Job Application" as the subject of your application.