Full Time
Php 30,000 to Php 50,000 depending on proven IT experience to support AIA
TBD
May 13, 2023
IT Support Officer
Australian Institute of Accreditation (AIA) is one of Australia’s leading providers of Accredited Food Safety training courses to individuals in Australia. We deliver all of our courses online via Moodle 4.0.
We are currently seeking an experienced IT Support Officer to join our team (you will be the sole IT person on the team) on a part-time/full-time basis to be responsible for ongoing support and maintenance of our cloud systems, user support, vendor relationships and new developments.
We run a highly connected cloud-based system built on various platforms including cloud services such as Digital Ocean and Amazon AWS and software such as Moodle, WordPress/WooCommerce.
The successful applicant must be willing and able to learn new systems quickly and constantly strive to learn more about the systems in order to eventually be an indispensable asset to the business, having a deep understanding all IT systems used by AIA.
Main Responsibilities
· Ensuring the availability of servers and applications
· Keeping systems up to date
· Liaising with specialists to update or fix any issues
· Assisting staff with any IT issues that they may have
· Troubleshooting issues and resolving or managing the issue directly with an external provider/vendor to its resolution
· Learn, understand and keep up to date with all systems in use by AIA
You Will Need
· A minimum of 2 years experience in an IT Support role
· Good knowledge of cloud computing, PC support and system integration and interoperability
· Proven ability to problem solve
· Good interpersonal and communication skills
· Fast learner and strong all-round computer skills