Jun 05, 2023
JOB TITLE: Technical Support Specialist
DEPARTMENT: Client Services
Primary Objective: The Technical Support Specialist is passionate about our company's brand and products while providing technical support for end users.
Pay Rate: $500 USD per month
Hours: 8:00am - 5:00pm US EST Monday - Friday (40 Hours per week)
-Coordinates, diagnoses, and troubleshoots end-users technical requests over the phone,
chat, or other channels.
-Consults with users to determine appropriate hardware and software needs
-Provides timely resolution of problems or escalations on behalf of the end-user to appropriate
the next level of support in alignment with established service level agreements.
-Responsible for alerting management to emerging trends in service tickets, problems or issues.
-Comprehend, apply and present technical information to customers in a non?technical manner.
-Utilize computer equipment, software, and diagnostic tools to perform a broad range of
computer operations assignments.
-Assist with the creation and documentation of technical knowledge base for common issues
experienced by end-users.
-Improve on existing processes by evaluating objectives and specifications and making
-Perform data entry duties to document problems and conversations on the end-users case.
-Perform other duties as assigned.
-2+ years of related experience with computers and providing customer service in a call center
- A.S. in Computer Science preferred.
- Previous CRM and ERP experience preferred.
- Experience using Google Suite, and other basic computer related skills.
- Experience using NetSuite preferred.
- Ability to effectively prioritize and execute tasks and adapt to change.
- Ability to work under pressure with interruptions and challenging deadlines.
- Must show aptitude and desire to learn new skills on the job.
- Analytical and problem-solving abilities.
- Team-oriented, collaborative and have a positive attitude.
- Strong customer-service orientation with ability to be courteous and helpful.
- Paid Vacation, Holiday & Sick Time Offered
- Daily Check-In with Multiple Points of Contact
- Room for Advancement
- Positive Working Environment
- 13th Month of Pay
It is important that you write 'Technical Support' in the
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- What is your job experience? Why are you the best person for this position?
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