Technical Support Agent

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We’re so excited you’re reading this and hope you dUpgrade to see actual info to apply!

Propel Commerce (Upgrade to see actual info) is a rapidly growing Shopify app company and makes some of the top apps in the Shopify app store.

We're looking for a driven, goal-oriented person with a friendly, customer service-focused attitude to join our technical support team on a full-time basis for the night shift (Mondays to Fridays, 8am to 4pm PH time.)

Your goal will be to provide a technical support experience so amazing that our customers can’t help but leave us a 5-star review in the Shopify App Store and share our apps with Upgrade to see actual infopensation starts at 30,000PHP/month (base) and can go as high as 40,000PHP/month if you meet all of your review generation goals. (Don't worry! You bring the drive and motivation, we'll teach you how to generate the reviews!)

If you’re up for a challenge, we encourage you to apply!

Working Hours: 40 hours per week - Mondays to Fridays, 8am to 4pm PH time.

Responsibilities:
- Provide quick, immediate responses to customer live chat messages
- Generate reviews for our apps by implementing and experimenting with our review generation techniques
- Solve customer issues by developing expertise in our apps and by learning to troubleshoot a range of issues
- Provide fast, accurate email support through our helpdesk system (Freshdesk) and elevate tickets to second level technical support when needed
- Clear the ticket queue every shift (or ask for help if you can't)
- Maintain and update our knowledge base (e.g., by creating new help desk articles for our customers) and agent resources (e.g., by creating new scripted responses to common questions)
- Gather feedback froUpgrade to see actual inforchants on features and improvements they'd like to see
- Use a friendly and understanding attitude to help frustrated customers and prevent 1-star reviews
- Above all else, provide a technical support experience so good that our customers can't help but leave us a 5-star review on the App Store

Requirements:
- Excellent written and spoken English and an ability to craft clear, concise responses to customers
- Basic HTML and CSS ability (changing fonts and colors with CSS, inserting HTML snippets, etc)
- Two or more years of technical support experience
- Experience providing technical support in the e-commerce or software industry is preferred
- Experience with Shopify (e.g., as a VA for a merchant) is a bonus
- Curious about technology and software and learning how our customers use our products
- Possess a high level of patience, friendliness, understanding and empathy
- Have a strong work ethic and be committed to continuous growth and learning
- Good, stable internet connection and power

Why Join Us?
- Long-term role
- Excellent compensation and performance bonuses
- Fully remote
- Full-time, stable workload (8 hours per day)
- Friendly team :D

Compensation:
- 30,000PHP/month base plus up to an additional 10,000PHP/month if all review generation goals are hit
- 13th month (based on salary paid in the year divided by 12)
- Paid vacation and sick days after 3 months

Start Date:
- ASAP

COMPLETE THE FORM HERE TO APPLY: Upgrade to see actual info