SDR/Outbound Agents / Call center Representative

Remote Work - Call Center Agent/ SDR


Roles & Responsibilities

- Initiate outbound phone calls to our prescribes and members

- Utilizing multiple software systems to create cases and determine coverage, determination, and appeals process

- Good written and verbal communication skills

- The ability to display soft skills while moving the call forward

- Complying with turnaround time, productivity, and quality standards

- Acquiring and maintaining basic knowledge of relevant to our business goals

- Meet daily tasks through various forms and mediums of communication – written, verbal, and/or by phone

Developing, organizing, and maintaining accurate files

• Delivering a high caliber of service in a friendly, confident, and informed manner



Requirements

Minimum 1 year prior outbound call center experience

Availability for remote workspace

High speed and reliable Internet connection. Connection can’t be a hotspot

Quiet and focused work environment



Required qualifications

Ability to effectively communicate with members

Accountable and results driven

Critical thinker/problem solver

Receptive to constructive feedback and flexible in adapting to change

Ability to effectively plan, prioritize, and organize time and workload

Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment

Proficient in navigation of multiple computer applications

Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors

Ability to type more than 30 WPM

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Shift schedule:
WFH set up - US time zone
Monday - Friday