Online Business Manager/Executive Assistant for a Creative Web Design Agency

We are looking for an Online Business Manager/Executive Assistant to join our creative web design agency. You will be responsible for ensuring the smooth running of our day-to-day operations, as well as supporting our team with a variety of administrative tasks.

Our company specializes in creating intuitive, beautifully designed websites for creative business owners, such as designers and photographers. We're passionate about empowering creatives to feel confident in their digital experiences so they can focus on what they do best - their craft.

Our core values are simplicity and efficiency, going above and beyond, quality first (even if it takes longer), a can-do attitude (doing whatever it takes), integrity (honesty and accountability), growth (encouraging learning and skill development), and flexibility.

Responsibilities:
* Manage emails and communication with clients and customers
* Provide technical support for our website templates
* Create and maintain Standard Operating Procedures (SOPs)
* Prepare onboarding/offboarding documents for clients (based on templates)
* Implement and simplify systems and processes to increase efficiency
* Organize and maintain our databases and library of resources, including tools, clients, and projects
* Collect information for reporting and analysis
* Track analytics to ensure we are on track towards our goals
* Support us with product launches
* Perform basic photo editing (i.e. prepare screenshots, basic updates to graphic templates)
* Manage our social media channels (i.e. Pinterest and Instagram) and engage with our audience
* Perform other duties as assigned

Necessary Skills:
* Excellent listening, problem-solving, and organizational skills
* Strong verbal and written communication skills
* Strong attention to detail
* Ability to think critically and solve problems effectively
* Willingness to learn and adapt to new technologies and systems
* Strong english communication skills

Preferred/ideal but not required:
* Basic HTML and CSS knowledge
* Love for minimal, modern, and premium design
* Experience with Notion or other project management tools
* Interest in web design/UX or branding
* CRM experience
* Strong technical aptitude
* Strong creative and aesthetic skills
* A curious, efficient, and solution-oriented mindset

This position is for you if:
* You are incredibly organized and thrive on improving efficiency
* You are reliable and never miss a deadline
* You are confident in your ability to find solutions when you hit obstacles
* You love organizing, spreadsheets, lists, and planning things
* You take pride in your attention to detail and always strive to get things right the first time
* You have excellent project management skills
* You are an effective, clear communicator in all formats
* You can work autonomously and as part of a collaborative team
* You are always looking for ways to add value, do better work, improve efficiencies, build others up, and drive results
* You are not afraid to bring new ideas to the table, even if they're different from what's been done before, and you speak up when you notice opportunities for improvement

As a part of our team, you'll wear many hats and have the opportunity to help grow and shape the future of our company. We are committed to creating a positive, inclusive work environment where everyone can thrive.

This position is not for you if:
* You don't enjoy working with customers and improving their experience
* You don't like troubleshooting technical issues
* You don't have a passion for improving systems and processes
* You're not great at or don't love detailed work
* You don't like marketing, technology, or being the best
* You believe you know everything

Perks + Benefits
* Flexible work schedule
* Remote
* 13th month pay after 6-month probation period
* We honor most Filipino holidays except for All Saints and All Souls Day

If you think you'd be a great fit for our team, please apply with your resume and/or portfolio, and a quote that inspires you (pop this on the first line of your application).