AirBnb Guest Experience Associate

We are an expanding company in the field of short term hospitality. We are currently looking for a FULLTIME AirBnb Guest Experience Associate.

Key Responsibilities:
• Create a property listing with accurate descriptions and photos.
• Maintain the property listing by updating essential information.
• Confirm booking requests and send welcome messages.
• Answer queries before, after, and during the check-in.
• Make sure your guests have a smooth check-in.
• Share the accurate address and route to your property.
• Guide the guests if they need assistance during the transit.
• Track cancellation requests over the phone and update the calendar.
• Make sure your guests leave reviews and handle negative reviews.
• Track rescheduling requests and delayed arrivals.
• Keep your guests informed about any urgent information – like a new construction starting next to your property.
• Create guest resources like emergency exit plans, emergency contact information, and local tourist attraction
• Chasing outstanding payments, calling guest who have yet paid
• Oversee the day-to-day operations of the guest services, including scheduling and workload distribution

Qualifications:
• 1-2 years of experience in a customer service or hospitality role
• Excellent communication and interpersonal skills
• Strong leadership and team management skills
• Proficiency in Microsoft Office and other relevant software
• Ability to handle multiple tasks and prioritize effectively
• Flexibility to work a variety of shifts, including weekends and holidays
• At least 1 year experience working for Airbnb

Before applying, please record a 3 minutes video telling me about yourself and why you are the right candidate, and 3 things about why you enjoy doing this kind of work.

Kindly send your application by sending your video recording, resume, and portfolio at Upgrade to see actual info and put STAYCATION as your subject line.