Supply Chain & Logistics Business Analyst/Project Manager

Role

Supply Chain & Logistics Business Analyst/Project Manager [Full-time and fully remote]

Who are we?

Our website: Upgrade to see actual info/

Our LinkedIn page: www.Upgrade to see actual info/company/bsols/

A super-fast-growing systems integration agency specializing in integrating ERP and other retail business systems.

We exist to simplify & accelerate retail business. And the call is there 24x7.

We build integrations between some of the world’s leading brands: Amazon, Magento, Shopify, WooCommerce, QuickBooks, Xero, Walmart, Brightpearl, Inventory Planner, Dear, NetSuite… we have over 200 prebuilt integrations and demand is climbing fast.

We are now a team of 60 but with our growth we’re aiming to recruit a new Business Analyst/ Project Manager to support and maintain our evolving customer needs.

We are fully remote working across, the UK, Jersey, Italy, India, Philippines, and Canada.

Who do we need?

We are looking for a driven Business Analyst/ Project Manager, with a passion for customer experience, business process and solution design and a real desire to work in the retail ecosystem.

The confidence in your abilities along with your experience, will allow you to work across a wide variety of projects and clients. You will be a self-starter with a keen eye to detail, the ability to learn new software and processes quickly; you will also be adept at managing deadlines and ensuring stakeholders are onboard.

Functionally, you will be responsible for configuring and testing our ecommerce (e.g., Salesforce Commerce Cloud, WooCommerce or Etsy), sales channels (e.g., Walmart or Wayfair) and 3PL integrations (we have 80+)… for each new merchant we onboard. To date we have over 300 clients who are benefitting from our white glove service.

Technically, you don’t have to be a developer BUT you should be comfortable engaging with our stellar engineers, describing issues, translating API documentation, supporting bug-fix and briefing in new scope where customizations are required.

Keeping our training documentation up to date as well as delivering online tutorials for the different user communities is a key element to this role too.

Who are you?

You are a talented eCommerce Fulfilment Specialist, Business Analyst or eCommerce Operations Specialist with at least 5 years’ experience working with different commerce platforms (Shopify, Magento, Salesforce, etc.), ERPs and 3P Logistics companies. You may also have experience of working with different ERPs such as Oracle NetSuite, SAP, Brightpearl, Unleashed or Dear. You might be a former ERP implementation consultant or a former QA with a passion for testing. You might even be a retail accountant with an appetite for operations and validating postings!

We are a diverse bunch – energy and an appetite to learn are mandatory.

You are excited by the challenge this role brings – the opportunity to make working with some of the world’s leading software brands accessible to all retailers.

Personal Competencies

• Attention to detail (deep detail – json level) while still understanding high level solution landscape
• A knack for planning and prioritization
• Ability to juggle multiple tasks & keep your stakeholders engaged
• Flexibility to keep up with shifting priorities and the ability to keep calm
• Creative problem-solving skills - sleeves rolled-up attitude, if you don’t know the answer straight away, you’ll research it and test it out
• Confidence presenting to a diverse group (our clients might include CEOs or IT Managers or operational staff members)
• Patience and clarity when training new clients but standing firm when their deadlines might be at risk

Professional Competencies

• Business English
• At least 5 years’ experience on the software detailed
• Proven leadership in onboarding new customers
• Presentation skills to prepare and deliver project updates

Other Job Requirements
• Availability to render productive work for at least 30 hrs/week (ideally 40 hrs/week) during weekdays, spanning UK and US time-zones to mirror those of our clients.
• A stable broadband Internet connection from a reliable service provider
• Access to a backup Internet connection, for emergency purposes.
• A laptop/desktop computer fit for professional work.
• Access to MS Office apps, particularly Word, Excel and PowerPoint.
• A headset with noise cancellation features for ZooUpgrade to see actual infoetings.

What do we offer?

• Competitive rates
• Full-time work (UK/US hours)
• Exciting & fulfilling role with something new to learn EVERY day
• Flexibility to work from home as we are a fully remote team

If this is something that interests you or if you have any questions, please let me know. You can email me directly via Upgrade to see actual info then let’s discuss from there. By the way - it would be appreciated if you could send a copy of your full & updated CV when you respond back.