Customer Support Rep

Job Responsibilities:
* Manage Inbound & Outbound calls in a timely manner
* Process non-standard requests
* Clarify requests with customers
* Perform administrative tasks associated with job
* Utilization of multiple resources
* General knowledge of services
* May work on routine special orders/requests
* Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application
* General knowledge of technical and business tools
* On occasion trains others on processes
* Ability to develop and establish good interpersonal relationships
* Demonstrates ability to work and contribute in a team environment

Job Expectations:
* EXCELLENT ENGLISH SKILLS WRITTEN AND SPOKEN
* Capability to manage a high volume of requests
* Positive, professional, empathetic, customer-focused, and solution-oriented
* Meet personal/team qualitative and quantitative targets
* Critical thinking skills
* Strong phone contact handling skills and active listening
* Ability to multi-task, prioritize, and manage time effectively
* Excellent communication skills
* Flexibility