Level 2 MSP Technician

Today Cybersecurity is a Managed Service Provider (MSP) supporting small and medium-sized businesses in various verticals. This position is fully remote.

Today Cybersecurity Story
At Today Cybersecurity we help our clients Protect, Detect and Respond to the growing cybersecurity threats impacting their businesses while managing and maintaining their IT infrastructure as a trusted partner. Our company is financially strong. We are committed to our clients, our team, and to the growth of our business.

We’re different because our team lives our core values every day and this is the key to our success. We know what we stand for and what we will not tolerate. We treat every member of our team with respect and dignity. We want to thank you for considering our company but realize we may not be right for everyone. Every member of our team is committed to our core values.

What are our core values?

We Do the Right Thing – Our clients are trusting us to be on the front lines of their businesses security so cultivating and maintaining that trust is key. That’s why we always stick to the highest standard of integrity, without compromise. Taking the high road in any situation is not optional; for us, it’s the only choice.

We Focus on What We Can Control – We can’t always control every aspect of a situation, but we can find the best solution within the confines of that situation by focusing on the aspects of it that we can control.

We Respond with a Sense of Urgency – We strive to get all things done in a timely, yet thoughtful, manner. We return calls, texts, emails, etc., the same day. We are obsessed with responding ASAP to clients, vendors, and each other. We don’t wait until we have all the answers, and we communicate all new fast, good, or bad. We acknowledge and set expectations.

We’ll Figure it Out - No one has all the answers. Technology and Cybersecurity are always evolving and changing. There can be several solutions to a given situation and different solutions for each client. We don’t have to have all the answers to move forward on a task or a project. We have faith that we will figure out the details along the way. We know in the end, as a team, we’ll figure it out.

We are Security First - At Today we take security very seriously. We are constantly on the lookout (red teaming) for holes and blind spots in plans, policies, systems and assumptions so that they can be addressed and corrected.

--------------------------------------------------------

Level 2 IT Support Technician

Are you a Level 2 IT Support Technician who is sick & tired of going "into the office" and would love the flexibility of working 100% remotely, with a company that will support you and make you feel like part of a team? If so, then please read this entire posting first before applying (there are details you won't want to miss).

NOTE: This position is fully remote but we serve customers primarily in the Central time zone. Applicants from other time zones are welcome to apply as long as they can work from 8AM to 5PM Central.

We are looking to hire an experienced Level 2 IT Support Technician who enjoys working with customers and who has at LEAST 2 years of recent MSP Upgrade to see actual infoTE: Please do not apply if you do not have at least 2 years of recent MSP experience!

Hire will act as a point of contact to customers for information technology related problems. Assist our customers with support, iUpgrade to see actual info management, and client communications for IT systems faults and service requests.

IMPORTANT: Please note that, when applying, the skills assessment test(s) and interview questions MUST be completed before applicant can be considered. Applicants who have not completed these will be rejected without further review.

-----------------
Duties:
• Complex problem solving and assistance on diverse software applications and hardware systems for clients.
• Providing individual and/or group training to clients on new or updated technologies.
• Performing diverse technical assistance, documents findings and performs maintenance in support of a variety of user support needs.
• Maintaining, updating, and auditing client documentation repository; documenting projects, writing, and maintaining user instructions.
• Following our ticketing system and the methods we use to open support tickets, work the issue, update the ticket, and closing the ticket in a timely manner
• Logging your time per ticket per our standards
• Growing your skill set by participating in our company sponsored education and external certification programs
Performing your technical tasks, including:
• Leading research and development initiatives and aiding in the implementation of new technologies.
• Serving as a primary project member on technology projects with large scope and impact; may lead and integrate the work of other staff.
• Performing advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
Performing your documentation tasks, including:
• Adding documentation for new processes or processes that are not yet in our documentation system.
• Organizing and maintaining the existing documentation to ensure it is easy to locate and understand.

Requirements:
• Good knowledge of desktop and laptop support
• Possess excellent general business knowledge to complete assigned tasks
• Excellent written and verbal English communication skills
• Excellent customer service skills
• Superior analytical, organizational and troubleshooting/ problem solving skills
• Ability to confidently and competently complete tasks with deadlines
• Ability to work and be available during 8 – 5PM shift (Central Standard Time)
• Availability to work after hours and weekends (infrequent & compensated)
• Strong knowledge of Windows, Microsoft 365, Azure AD, and Intune
• MacOS experience a plus
• Networking skills (VLANs, DHCP, DNS)
• Deep knowledge of domains, user profiles and how they work
• Strong analytical skills and critical thinking skills
• A minimum of 2 years of recent experience working for an MSP
• Self-motivated with a positive mindset and high level of enthusiasm
• Ability to switch between tasks with minimal disruptions to support needs of the business
• Ability to relay technical information clearly and simply to non-technical people

Job Type: Full-time

Salary: Php 40,000-55,000/month depending on experience

Benefits:
• Flexible schedule
• 13th Month
• Paid time off
• Opportunity for healthcare & retirement

Schedule:

• 9 hour shift
• 1 hour lunch
• Two 15-minute breaks

Experience:

• Windows Support: 3 years (Required)
• MSP (MSP's support clients as outsourced IT): 2 years (Required)

Work Location: Remote

Certifications:
• None are required, but if you have them please list

FINAL AND MOST IMPORTANT ITEM - Include your favorite color in the subject line of your application to show you read the entire job requirements.