Customer Service Representative (Project-Based)

Job Overview

We are innovative online eCommerce company focused on Amazon eCommerce sales. We have a long track record of success and is constantly trying to improve processes to make them more efficient and prosperous. We believe in creating a fun and empowering work environment that facilitates not only our business but also the growth of our employees.

We are looking for Customer Service Representatives. This is a project-based position and will run for 3-4 months.
The key task and responsibilities include:

• Assists customers about their orders and correcting post sales problems.
• Ensures timely processing of customer orders and helps resolves customer disputes.
• Ensures customer service emails and calls are answered and done in a timely, efficient and
knowledgeable manner
• Identifies system and workflow improvements to enhance efficiency
• Resolves customer's complaint; determining the cause of the problem; selecting and explaining the
best solution to solve the problem; expediting correction or adjustment; following up to ensure
resolution.
• Maintains financial accounts by processing customer adjustments
• Contributes to team effort by accomplishing related results as needed
• Resolves product or service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution

Customer Service Qualifications:

• At least 2 years’ customer service experience in Amazon
• At least 2 years’ working to resolve customer complaints and queries
• Ability to communicate correctly and clearly with customers
• Good comprehension skills - ability to clearly understand and state the issues of the customer
• Effective problem-solving skills
• Ability to empathize with and prioritize customer needs
• Ability to Multitask
Willing to work on graveyard shift (preferably U.S time)

Applicants must have clear and professional English speaking skills, a reliable high-speed Internet connection, and basic knowledge of MS Office.

Required:
- Headset with Microphone (noise free environment)
- Stable Internet Connection (At least 3 Mbps; Link and screenshot from speedtest.net required before the interview)
- Skype ID

How to Apply:

Please email your cover letter and resume to Upgrade to see actual info ensure that you have read this Job Ad in full, please indicate, “Customer Service Applicant” in the email subject. Thank you!