Ecommerce Operations Manager

ABOUT

Our dynamic ecommerce company, founded in 2014, is shaking up the industry with our range of natural and eco-friendly household products, available on both Amazon and Shopify. With incredible growth in recent years, we're on the hunt for a like-minded individual to join our rapidly expanding team. We believe in the power of a team rooted in biblical based core values and integrity, and are looking for someone who shares our passion for doing business with purpose. As we continue to make waves in the ecommerce world, we're seeking a team player with a contagious energy and enthusiasm, ready to contribute to our positive, dynamic work environment. This role is crucial in freeing up time for our CEO to focus on developing new, innovative products, further driving our success and growth. Join us in our mission to change the game in the ecommerce industry!

ROLE

Are you a detail-oriented problem-solver with a passion for e-commerce? If so, we have the perfect opportunity for you! We're a fast-growing e-commerce company looking for a dynamic Operations Manager to join our team and drive our continued success.

The Operations Manager's role is to implement the right processes and practices across the organization to support the business in achieving its strategic goals.
As the Operations Manager, you'll be responsible for managing all aspects of customer service, inventory, and reporting/tracking operations, as well as Invoicing and Payments. You'll have the opportunity to make a significant impact on the company's growth and success.
The Operations Manager should alleviate any roadblocks the business encounters as it pertains to inventory management, platform management (amazon, Shopify, etc.), and the overall customer experience. To do this the Ops Manager must ensure the business has the proper scorecards and communication paths within the business so that educated decisions can be made.

As the Operations Manager, you'll be responsible for managing all aspects of customer service, inventory, reporting/tracking, and financial operations. You'll have the opportunity to make a significant impact on the company's growth and success.


Key responsibilities include:

Customer Service:
Responding to customer messages with exceptional customer service
Managing negative reviews and seller feedback
Tracking returns and optimizing for customer satisfaction

Inventory management:
Overseeing inventory tracking and planning
Ensuring seamless shipment creation and resolution
Managing 3PL operations
Monitoring reorder management
Daily sales tracking and profitability reporting
Analyzing performance data to drive improvement
Staying ahead of the competition through competitor analysis
Conducting keyword research to maximize e-commerce success

Vendor management:
Making timely payments to vendors
Tracking financials to ensure accurate reporting


We're looking for someone with a proven track record in e-commerce operations, excellent analytical skills, and a passion for driving results. If you're ready to take your career to the next level and be a part of a thriving company, we want to hear from you!



RESPONSIBILITIES

- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Find ways to increase quality of customer service
- Create business scorecards for all teams and executive management to make data-driven decisions
- Coordinate the calendar for the business in regards to inventory planning, internal communications, legal compliance, and - other date-specific events the company should adhere to throughout the year.

RESULTS

- All meetings are calendared and prepped for prior to the meeting
- All meetings have the scorecard and dashboards required to have a productive conversation that leads to the right actions being taken
- All teaUpgrade to see actual infombers are held accountable to dates and meetings that require their attendance
- All teaUpgrade to see actual infoetings and departmental meetings run in the same way so that efficiency is created and any member of the team - can pop into another meeting with full clarity of its intention
- Support is given to all team leads for the development of their dashboards and scorecards
- Executive leadership has visibility and a keen understanding of the KPI's being tracked across the dashboards and scorecards
- Customers rave about their experience communicating with our company
- We never have negative reviews about our customer service
- Our account health is always in good standing and any concerns are handled immediately to resolve the issue
- We are always in stock
- We don't have a surplus of inventory in any location
- Our storage fees are optimized and as low as possible

To Apply:
Respond with "Im Ecom Operation Management Material" in the subject line.
Fill out the following Survey - Upgrade to see actual info
Please use the same name in the Survey that you used in the OnlineJobs Application.
Applicants who do not fill out the survey will not be considered.


REQUIREMENTS

Proven work experience as Operations Manager or similar role
Knowledge of organizational effectiveness and operations management
Experience budgeting and forecasting
Familiarity with business and financial principles
Excellent communication skills
Servant leadership ability
Outstanding organizational skills
Degree in Business, Operations Management or related field
Excellent proficiency in English (Both spoken and written).
Ability to plan and execute strategies independently that align with the organization’s goals and objectives.
Proficiency in Asana, Slack, Excel, Google, Office, Loom.

This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.