Communication professional for order taking and sales

We need someone to answer the phones in
PST time . We are a plumbing service provider in Vancouver British Columbia . Customers call us to
Ask how much we charge for our plumbing service
And most will ask to set an appointment for our plumber to go to their home or business . Your objective will be to present our services in the best possible light by having a positive upbeat, demeanor, and pleasant, sounding tone.
We will teach you how to answer customers, plumbing questions in a professional manner .
Once you have the order, your job, next will be to find out which plumber is available based on who is the closest and based on that plumbers skill and ability. Sometimes if Once you have the order, your job, next will be to find out which plumber is available based on who is the closest and based on that plumbers skill and ability. Sometimes if it’s at the end of the day, and the plumber sounds like he just wants to go home, your job will be entice him to take that one last call , . That is the single most important task that we need so one needs to have a pleasant, speaking manner, a strategic understanding and natural salesman/marketing instincts.
Aside from that when there are quiet periods in the phone does not mean you will be assigned special tasks for example, to task, maybe two create a list of the vehicles that require maintenance and set up appointments and remind plumbers that their truck is due for an oil change, or it could be to make some phone calls on overdue accounts, where customers have not paid us and remind him to pay us, resolving customer disputes. Etc. knowledge of QuickBooks would be an asset but not essential. Ideally, you are university trained in commerce or business, possibly communications, etc. however, this job is open to every intelligent individual who feels that they could work in such a challenging and dynamic environment