Client Intake Sales Specialist - Legal

Legacy Elder Law Center (LELC) is a leading legal services organization focused on helping the local population in the Washington DC area deal with a range of legal requirements ranging from real estate closings through to estate planning and probate.

We’re a mission-driven, high-growth organization that’s powered by technology, and world-class talent.
As part of the growth plan for our law firm our leading digital advertising strategy is generating hundreds of legal services client opportunities each and every month which are subsequently booked as potential client telephone meetings.
Based on this success and increased market demand, the Legacy Elder Law Center is now expanding. One of the key roles in this expansion is the recruitment and training of remote intake sales specialists.

The reason for this drive is one of the critical choke points of a law firm’s growth is how, the intake for the leads and subsequent meetings LELC generates, is handled and that’s where our intake sales specialists come in.
As a highly motivated intake sales specialist you will report into the proactive manager for the firm as well as receive in-call training and persuasion coaching from our business growth partner who will guide and educate on an ongoing basis.
You will play an instrumental role in accelerating the growth of the firm, working with our back office staff and communicating with Client Intake and Operations within the firm to optimize and maximize call performance.

You’ll be comfortable operating in a remote environment, and deeply grounded in keeping calls on track to drive your results. You thrive in a results-driven environment, using call reports and analytics to define the success of your day to day calling, continually raising the bar for impact against the business goals you’re set. And of course, by feeding highly motivated qualified leads for their back office teams, you are a beloved and trusted partner to the firm, helping us make the most of the leads we get so we can deliver a high return from our advertising spend and the relationship with our business growth partner.
What You’ll Be Doing:
• Building and evolving the intake sales role by identifying and analyzing trends or opportunities during your calls and sharing insights across the organization
• Working with back office staff in the law firm communicating on a day to day basis results from your calls
• Helping to drive growth of the firm by maximizing the number of leads that become clients by learning our inhouse call frameworks and scripts that will support your efforts
• Rigorously paying attention to logging calls results at the end of each call and analyzing call result history so you identify opportunities to optimize call efforts
• Having a strong handle on your own performance and the transparent communication of that to key stakeholders and leaders within the firm and our business growth partner
What We’re Looking For:
• At least 2 years of experience in outbound sales calls, with strong results in B2C
• A strong working knowledge of sectors such as financial services, legal services, healthcare or similar B2C industries
• Great at communicating & working with a high-performing cross-functional team
• Experience using CRM platforms to execute campaigns that connects marketing-driven leads to sales outcomes
• Brilliant storyteller turning calls into insights and recommendations
What Makes This Job Amazing:
• You’ll have wonderful benefits of working remotely including working a custom set of hours that work for you and being richly rewarded for hitting performance targets as well as being paid an annual technology upgrade allowance
• You’ll be helping thousands of people choose the right legal services by making the process simple and down to earth and in turn make their lives safer
• You’ll experience huge learning & professional growth opportunities. Our business growth partner and LAW FIRM believe in supporting you; we’ll invest in you so you’re able to become an expert in this space!
• You’ll become part of our transparent, high-performing, and close-knit team
• This is a dedicated position that offers a competitive salary and benefits. We guarantee you will learn a tremendous amount in a short time from a team that truly care about your success. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for Upgrade to see actual infoclude voice recording if you would like to be considered! Thank You!