Tier 1 Live Chat Support

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TYPE OF WORK

Full Time

SALARY

PHP 20,000

HOURS PER WEEK

TBD

DATE POSTED

Dec 27, 2022

JOB OVERVIEW

**Important**
Please apply for the position using the link at the bottom of the application
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Howdy!

We are Rivo! A fast-growing software company with a mission to empower entrepreneurs to build awesome Shopify businesses. Rivo apps have been trusted by over 100,000 Shopify merchants around the world—and we’re just getting started.

We’re an entirely remote team spread across 7 countries and 20 cities. The company is on a journey of creating an e-commerce platform built around nurturing customer relationships through marketing automation solutions.

We’re looking for a full-time Tier 1 Chat Support Representative to join us in creating world-class experiences for our Shopify eCommerce applications.

This position is 100% remote. You’ll have the freedom to work where you’re the happiest, and of course, be a part of a team that cares about your success and well-being.

What does the position entail?

- Providing live chat support on our Tier 1 support team that serves as the first point of contact for customers that reach out for help
- Respond to general inquiries with a friendly, professional tone and ready-to-help attitude
- Work closely with Tier 2 support to escalate tickets and ensure a smooth handoff between support teams
- Willing to help in any area of the product (help documentation, product research, etc.)
- Collaborate with all teams as an advocate for the customer
- You will need to be available to work 10PM - 6AM PH time (GMT + 8) and possible weekend shift

What you’ll be doing

- Have thoughtful, personalized conversations with Rivo Merchants through chat
- Relay and advocate for merchant feedback received to help inform product decisions
- Facilitate important cross-functional team communication as an advocate for our merchants
- Build long-lasting, meaningful business relationships through human conversations
- Act as a point of contact and business coach for our merchants while sharing best practices, solutions, and recommendations
- Identify prospective merchants and work to recommend solutions to improve their performance with Rivo apps

Nice to haves, but not required

- Have 3+ years of chat -based support experience
- Experience with Shopify or Ecommerce.
- Experience using cloud-based software like Slack, Zendesk, Intercom, Help Scout, etc.

Things we love

- Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and Scrappy.
- Helping entrepreneurs to build awesome Shopify businesses.
- Having a stress-free work environment!

Things we avoid

- Robotic Scripts
- Micro-managing
- Egos
- Drama

If you feel like this role is right up your alley, then please complete the application form through this link! We look forward to hearing from you!

rivo.homerun.co/tier-1-live-chat-support/en?token=e3ecc54ee7d2c12b4a4d55fab0b342a6

ABOUT THE EMPLOYER

Contact Person: Lea

Member since: November 9, 2017

Total Job Posts: 5

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