Customer Support Specialist

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TYPE OF WORK

Full Time

SALARY

PHP $40,000/month

HOURS PER WEEK

TBD

DATE POSTED

Jan 10, 2023

JOB OVERVIEW

Headquartered in Melbourne, Australia - FatSecret is a leader in the digital diet and nutrition space. We’re growing and are looking for people who would like to join a small, supportive team that cares about making a real difference to our clients' lives.

About the role

We are looking for an experienced Customer Support Specialist whose primary role will be to support our customers when they contact us for help in navigating our app and our programs.

Things you’ll work on

Responding to customer queries about our app and the functions within it
Communicating with our Product, Dietetics and Engineering teams regarding any issues that need escalating.
Maintain and improve our first contact resolution response rates
Gather frequently asked questions and create documentation such as FAQs, user’s guide, knowledge-base articles and how-to’s

On your first day, we’d love for you to have:
Sound written communication skills
Previous Customer Support Experience (2+ years)
Technology background
A dedicated home office space with reliable high speed internet

Why work for us?

Flexible, at home position working within Metro Manila (We have quarterly in person get togethers)
Working closely in a small and dynamic team who genuinely care about improving the lives of others
We like spending time together. We have regular games nights online with our global team, and twice a year we get together to celebrate our achievements
Access to the Premium FatSecret app program

Working Hours:
9am - 5pm AEST

How to Apply:

Please upload both your resume and complete the following task:
Please download the FatSecret app and create an account (this is free). Write us a step-by-step guide on how to add 150 grams of banana bread for breakfast.

Due to the large volume of applications, only those that have submitted both their resume and the written task will be accepted.

ABOUT THE EMPLOYER

Contact Person: Anna Day

Member since: April 25, 2020

Total Job Posts: 8

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