Account Administrator

Role Purpose

The Account Administrator should support the Account Manager to deliver excellent customer experience to Clients by ensuring their needs are met. The should complete the operational activities for each Client proactively and in adherence to the standard operating procedures. Where required, the Account Administrator should support the Account Manager with candidate management such as responding to queries, reports or attendance of meetings.


Key Roles and Responsibilities

- Creation of reports

- Co-ordination and facilitation of candidate interviews

- Co-ordination and completion of all operational activity related to the client

- Keep accurate and up to date records and account notes

- Provide client support via email and/or Helpwise


Skill Requirements

- Technical Requirements

- My Healthcare Recruit Product and Service Knowledge

- Problem Solving

- Strong Communication Skills

- Great Attention To Detail

- Soft Skill Requirement

- Relationship & Rapport Building

- Listening Skills


Systems Requirements

- TalentLMS – Basic (can be learned on the job)

- Asana – Basic (can be learned on the job)

- PLEO – Basic (can be learned on the job)



Behavioral Competency Requirements

- Leadership

- Team Working

- Communication

- Operational Excellence

- Adding Value

- Positive Attitude



Experience and Qualification Requirements

- Must have at least 1 years customer experience

- Experience in a similar role is preferred
Hours per week: 40
Location: Remote
Holiday Entitlement: 23 days/year plus UK public holidays
Contract Type: Initial fixed term of 6 months with potential to extend if successful