Senior Helpdesk Technician

Our partner IT Managed Service Provider located in Austin, Texas, is looking for a Senior Helpdesk Technician to be part of their dynamic team.

Key Functions
Well rounded senior individual capable of troubleshooting server and workstation hardware as well as software issues with a concentration in POWERSHELL. Gather and research information. Take ownership of seeing the issue to closure. Produce and maintain client documentation, and organize customer information. Remote assistance with customers and staff as
required. Monitor escalated ticket queue and phone Upgrade to see actual info Skills
• Customer-focused - Seeks to understand customers and businesses.
Focused on getting client productive again
• Detail-oriented, logical thinker, good problem solver
• Works well with people - Basic customer service and communication etiquette - in person, phone, email, text.
• Persistent - Stays until the job is done, doesn't give up on an issue, thinks of creative solutions
• Communicates - Quickly responds to tickets, texts, and emails with clear information
• Trainable - Loves to learn. Doesn’t stop learning when off the clock
• Team leader - It's a requirement that you be able to teach and learn from other staff

What you bring
• Advanced knowledge of all core Microsoft technologies including Windows Server (Upgrade to see actual info), Microsoft365, MS SQL Server
(Upgrade to see actual info).
• Advanced proficiency with firewalls, switches, and routers from various manufacturers.
• Advanced knowledge of networking (LAN, WAN, VLAN, Routing, Firewalls, etc.)
• Required - Intimate knowledge of MS SQL Database
• Required - Highly proficient use of Powershell
Degree in Computer Science, Computer Engineering, or related field;
experience will be considered in lieu of a degree
• 5 – 7 years’ experience in working within a technical support role, including proven and demonstrable PC (desktop and laptop), printer and other IT hardware troubleshooting skills
• 5 – 7 years’ experience with Microsoft technologies, including Windows 7/10 Operating Systems, Microsoft365, Active Directory, and Exchange Management Console

Preferred but not required
Certifications - CompTIA Network+, CompTIA Security+, CompTIA A+, Microsoft Server

BENEFITS:
13th Month Pay
HMO & SSS payment on top of the salary (After 90-day probationary period)
Paid Time Off (After 90-day probationary period)

If you think you are the person we are looking for, APPLY NOW!