Customer Service

Peace, I need a customer service specialist. Training starts Monday October 10th. What to Expect
Use the Effortless Call Flow to Provide an Excellent Experience on Every Call
• Inbound sales, customer service and store support
• Assisting customers with product questions
• Placing new orders
• Handling existing orders - returns/ replacements
• Provide store-specific support
• Contacting vendors for shipping information

Phase I:
Agent must attend one RSA Log on Party outside of class time (multiple times will be available)
• Requires strong attention to detail, lengthy periods of intense concentration, and a great deal of learner involvement and class participation
• Registrants will learn about Home Depot and how to service General Merchandise calls.
• 6 hours of instructor-led content per day

Phase II:
• A mix of Instructor-led content and live calls for General Merchandise calls, and daily debrief in the classroom with the instructor.
• Requires strong attention to detail, lengthy periods of intense concentration, and a great deal of learner involvement and class participation
During this phase, Service Partners are required to attend class during normal classroom hours as scheduled. Some of that classroom time will be designated as call-taking time. A minimum of 10 hours (20 intervals) per week as outlined in the certification SOW are required to be serviced during this time.

Certification Completion Criteria
• Agent must achieve an ?80% on the final exam
• Refer to the Certification SOW for servicing requirements
• All learners must complete the Service Partner Security Awareness self-paced course and
score 85% or higher on the assessment before the last day of class in order to be certified

Looking for a male candidate at this time, also in your message include your resume and a voice note introducing yourself, If you do not do this. I will archive your message.