EDI Analyst (Integrations)

OVERVIEW
We're looking for an EDI Analyst to join our team at HiEnd Accents! As our EDI Analyst, you will be responsible for processing customer orders via EDI, as well as performing EDI setup/integration with new trading partners. This role requires extensive prior experience and knowledge with EDI integrations, so please read on and apply if that fits your skillset!

RESPONSIBILITIES
- Perform and troubleshoot EDI integrations with new trading partners
- Get orders into our ERP system from various sources, including:
- Various customer portals
- EDI system
- Emails and faxes
- Ensure correct pricing for customers
- Release orders/backorders for shipping in a timely fashion
- Organize order releasing for easy picking
- Create delivery slips and invoice shipped orders
- Upload/enter shipping and invoicing information to customer portals
- Create, send inventory, shipping and invoicing EDI documents
- Handle payment issues, solve order-related problems and interact with account managers as needed
- Interact with customers and provide them with information on:
- Order-related questions (including inventory availability and shipping timeline)
- Product updates and inquiries
- Identify opportunities and areas to improve customer satisfaction
- Understand and ensure departmental KPIs, objectives, and guidelines are followed
- Ensure customer SLAs are followed
- Contribute towards a positive work environment
- Work on other duties as assigned

REQUIREMENTS
- A Bachelor's Degree
- 1-3 years experience with order management, data entry and customer service
- Excellent verbal and written communication skills; additionally, strong interpersonal skills, particularly in a customer-facing capacity
- EDI experience
- Excellent attention to detail
- Strong organizational skills; self-motivated and proactive
- MS Excel ability
- Excellent English skills
- Ability to work with our US team via email, Slack and Zoom. Highly preferred, but not required: experience with Airtable and Notion
- Positive, kind and easy to work with
- A team player mentality - one team, one dream!
- Positive and kind
- A desire to learn and grow within our organization
- Willingness to learn and adopt new tools
- Reliable and detailed-oriented
- Stable, trustworthy highly dependable. Ideally someone seeking a long-term relationship where we can both grow from the relationship

ABOUT HIEND ACCENTS
HiEnd Accents creates designer bedding and home decor. Founded by a husband-wife team in 2005, we remain a family business today. Our customers love our unique designs across a wide range of styles, everyday luxury pricing and commitment to excellent service. We sell on both a wholesale as well as retail basis and are based in Irving, TX.

WHY HIEND ACCENTS?
Our small size and fast-paced culture reward people who act and think like owners. If you're someone who works hard, takes initiative and isn't afraid to speak up, there's no limit to how far you can go here!

Working at HiEnd Accents means that you can expect the following:
- Competitive Compensation - We offer a competitive compensation package, including benefits starting after 60 days (for full time teaUpgrade to see actual infombers). Benefits include HMO, SSS and Philhealth reimbursement, paid time off as well as other benefits
- Professional Growth - We invest in our people and make sure that they have the opportunity to continuously learn, grow and develop their careers
- Great Team - You’ll be joining a like-minded team of fun, friendly and enthusiastic people!

TO APPLY
- Please apply through the following link. Applications not submitted through this link will not be considered. Thanks!
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