Customer Service Representative -Medical Records

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21,500 - 25,000




Jun 23, 2023


MedSpecialized, Inc. is looking for a Implementation Specialist (EMR/EHR)!

General Description: The Electronic Health Record (EHR) Implementation Specialist is responsible for customizing medical software to client requirements.

Work Schedule and Arrangement: 10 PM - 7 AM PHT, office-based

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu


Work directly with client remotely through email or call to provide first call resolutions on the software issues they encountered
Work on assigned emails on issues received via email
Will be in charge of IMS Product training, VN customization, and Letters and Forms
Take care client calls and transfer to designated department if necessary
Escalate issues encountered if further troubleshooting is needed
Coordinate with internal teams depending on clients' requests

Preferably a graduate of any medical related program but college level with relevant BPO experience are open to apply
Fresh graduates are welcome to apply!
ESL/Training experience is a plus
Keep self abreast with current EMR technology and provide recommendations for improvements of IMS
Confident, has high self-esteem, and must be tech savvy
Good English communication skills
Basic knowledge of medical terminologies
Easy going and independent
Can work with less supervision
Physically fit to work in a BPO setting
Willing to work in our office at Cebu IT Park
Willing to work during holidays and weekends
Willing to stay in the company for at least 2 years
Salary and monetary benefits (in PHP):

Monthly salary of 21,750-25,000
New hire bonus of 5,000
Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free AUpgrade to see actual info insurance
Relocation allowance for new hires (from Outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)
Our Recruitment Process:
1. Candidate Application Form
2. General Assessment
3. Behavioral Interview (Virtual)
4. Technical Interview (Virtual)
5. Reference Check
6. Job Offer
7. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to Upgrade to see actual infopending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: Upgrade to see actual info

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