Guest Payments Administrator / Credit Control

We are a family run holiday home accommodation business, that is rapidly expanding across the UK. We are currently looking for a Finance Administration Officer to join our growing team based at our HQ in Skelton, Cleveland.
To be successful in this role it is essential that you are self-motivated with a strong work ethic and a desire to succeed. Experience of working within a fast-moving small business environment would be strongly Upgrade to see actual info is vital that you have a flexible “can do” attitude, with a genuine willingness to undertake a variety of tasks to assist in the day to day running of a small business. This will include answering incoming calls and providing additional support during periods of staff holiday.

For the right person, this is a fantastic opportunity to be a valued member of a dynamic and rapidly growing business, with the potential of a long-term role.

A minimum of 1-year administrative experience is required to be considered for this role.

Main Responsibilities:
- To provide general support with administrative tasks
- To use appropriate IT systems and databases
- Answering phone calls and dealing with enquiries
- Processing of invoices (Outbound and inbound)
- Completion of daily Payment reconciliations using reports from various systems including Stripe and Guesty
- Calling and Messaging guests that have not made payment for their reservation
- Calling and Messaging guests that have not completed the verification process for their reservation
- Production of Ad-hoc management reports

Key Skills Required:
- Excellent computer skills
- Excellent communication skills; able to comfortably liaise with colleagues or customers over phone and email
- Proficient at Microsoft Excel and other Microsoft Office Applications
- Experience of Sage50, or other Sage systems (Beneficial not essential)
- Self-motivated and organised