Maintenance Coordinator & Planner

HomeRoom is looking for a dependable coordinator whom we can entrust with the vital role of maintaining our owner’s properties and residents’ homes!


We are a fast-growing company looking for motivated people to join our Operations Team. You will be a liaison between our company and its Residents -- serving as the first point of contact for all things related to Repairs & Maintenance Operations and helping coordinate all aspects of routine repairs with vendors. You will be responsible for communication with our residents and vendors.


We will empower you to be a customer service rock star by training you on our proprietary software and teaching you the ins and outs of the property management business. Most importantly, you will bring a strong sense of empathy and infectious enthusiasm as we strive to maximize our owner’s investments and provide our residents with homes they love!


Essential Job Functions:
• Be a part of a team that reviews ALL incoming service-related messages within 1 business hour.
• Determine urgency for routine service requests, ensure all needed information is received (photos, contact info, clear description of request), identify necessary timeframe for repairs, discover non-covered items, and get available time frames from resident (or PTE).
• Ensure non-covered items are completed by the resident or billed back to the resident.
• Serve as a resource for Property Management teams that manage homes and track service requests and maintenance work performed.
• Always provides exceptional customer service by attending to repairs and maintenance, resident move-ins, move-outs, service calls, and requests in compliance with company policy and practices.
• Manage all electronic record keeping related to repairs and maintenance including resident communication, tenant communication, resident damages, and any other needed information.

Requirements:
• 1-2 years of related experience in REMOTE maintenance management/coordination
• Can work during US business hours - CST with the ability to work on the weekends, as needed.
• Ability to work well using mobile electronic tools and a strong understanding of technology.
• Strong customer service, written and verbal communication, and organizational and interpersonal skills required.
• Ability to develop and maintain strong relationships with customers remotely.
• Positive, can-do attitude with a commitment to excellence and achieving goals.
• Computer proficiency
• Ability to deal effectively with a diversity of individuals.
• Effectively work independently and as a member of various teams and groups.

PLEASE DO NOT APPLY IF YOU DO NOT HAVE 1-2 YEARS OF REMOTE MAINTENANCE WORK EXPERIENCE

If you're interested, please follow these instructions:
1. Kindly send your resume to Upgrade to see actual info AND include the following in your email
- a screenshot of your internet speed test taken recently.
- AND your recording link from Vocaroo answering the following questions:

• Tell us about yourself
• What are your recent career achievements?


2. Make this the subject of your email - YOUR NEXT MAINTENANCE COORDINATOR

Only those who followed the instructions will qualify and will be scheduled for an initial interview. WE WILL NOT ACCEPT APPLICATIONS SENT HERE.