HireArchi, an Agilitec Company

Level 3 IDENTITY AND ACCESS MANAGEMENT SUPPORT

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TYPE OF WORK

Full Time

SALARY

1,800 - 3,600 USD (Based on Experience)

ID PROOF

50

DATE POSTED

Dec 20, 2022

JOB OVERVIEW

Our partner IT Managed Service Provider located in California, USA is looking for a Level 3 Identity & Access Management Support to be part of their dynamic team.

Monday – Friday, 8am – 5pm PST

Working knowledge of:

Identity Access Management
- Authorization and Authentication
- Protocols SAML and OIDC
- Okta - Identity Platform
- Multi-factor Authentication
- Session Management

Domain Services
- Microsoft Active Directory
- LDAP

HR Systems
- SAP
- Workday

Ticket processing
- Experience with Service Now or similar platform to manage tickets including updating, tagging, workflow and reports

Customer Service
- Clear communications both written and verbal
- Ability to exhibit patience when dealing with end users
- Support in grey areas to ensure end users get unblocked. A grey area is where is unclear who can solve the problem as it's not in the IAM space. However, we never leave an end user without a connection for help
- Follow up with end users and confirm issues are resolved in a timely manner
- Must have an attitude of "If not us then who" when getting to the root of problems

Technical background
Ability to functionally operate in
- SQL
- Scripting language (such as Python)
- Read and understand Java
- Atlassian's Jira Software

Benefits
13th Month Pay
HMO & SSS payment on top of the salary (After 90-day probationary period)
Personal Time Off (After 90-day probationary period)

If you think you are the person we are looking for, APPLY NOW!

SKILL SUMMARY
Customer Service & Admin Support
Tech Support
English
Speaking
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