Customer Success Manager - B2B - Remote/Work from Home

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We are looking for a freelance Customer Success Manager for our B2B department who has exceptional communication and follow-up skills, can multitask, has strong organizational skills, pays attention to detail, and works under minimal supervision. The ideal candidate should have outstanding interpersonal skills, passion and drive, and a strong interest in customer value.

We are looking for someone with experience who can roll up their sleeves and manage the day-to-day needs of our 70+ staff members.


Responsibilities:
Customer Support for operating partners
Escalation point for disgruntled operators and provide resolution.
Collaborate with internal departments to facilitate operator need fulfillment.
Work with the Director & the VP of Operations to prioritize platform enhancements.
Resolving complaints and preventing additional issues by improving processes.
Engage with all active operators a minimum of once a month by communicating and building relationships with customers to understand their needs and explain product value.
Train and support all operator needs.
Suggest and facilitate ad hoc projects (PCI and Operator open balance, ETC).
Acting as a client advocate with a focus on improving the operator experience.
Collecting and analyzing data to learn more about operator behavior.
Provide regular QBR decks and present them to operating partners
Keeping accurate records pertaining to operator status.
Maintaining updated knowledge of company products and services.
Identifying industry trends and competitive analysis.
Perform webinars and trainings for all operators
Become the face of Anytime Mailbox Operator Support


Requirements:
At least 5 years experience in account management or customer service.
Plus 2-5 years relevant experience in project management, service delivery roles.
A Bachelor's Degree in business management or related field, but would consider equivalent work experience
Professional and confident demeanor.
Must be highly organized and detailed oriented
Exceptional command of spoken and written English
Proficient in the full Microsoft Office Suite with knowledge of formulas in Excel
Experience using Google Suite of applications.
Excellent troubleshooting, communication and customer service skills.
Strong ability to resolve problems quickly.
Strong ability to perform well under Upgrade to see actual infolf-motivated team player, able to set priorities and manage to deadlines
Available for scheduled and ad-hoc calls/meetings/chats during weekdays working


Other Requirements:
Access to a reliable high-speed Internet connection; at least 25MBPS.
Latest-model computer (preferably Core i3 or higher, and at least 8GB ram)
Quiet workspace, conducive to video meetings & calls
Good quality, noise-canceling headset
Double monitors preferred but not required


Other Qualifications:
Excellent people skills
Excellent organizational skills
Excellent communication skills
Advanced problem solving skills
Flexible and adaptable to changing duties and responsibilities
Strong ability to multitask and prioritize
Can-do and cheerful attitude
Team player


About Us

Anytime Mailbox is the leading provider of digital mailbox software solutions in the world. Our mission is to bring postal mail and package delivery into the 21st century by emphasizing accessibility and practicality, while providing industry-leading customer support. With our easy-to-use app consumers and businesses can view and manage their packages and postal items from anywhere in the world. Additionally, mail center operators can use our robust API and tool set to provide solutions for their direct customers.

We take pride in our international partnerships—we have over 1700 mailbox locations across North America, Asia, Australia, Europe, Africa, and the Middle East. While we are headquartered in Los Angeles, California (USA), we also have flourishing offices in Singapore, Vietnam, and the Philippines. As a leader in the global digital mailbox industry, we are constantly searching for unique talents who can add value and diversity to our team that will push us to exceed our customers’ expectations.

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Please note: As experience rarely measures up to true talent, keep in mind these qualifications are meant as guidelines only. If you feel you possess the talent, but not all the years of experience, feel free to contact us. We are always on the lookout for the truly gifted.