Maintenance & Compliance Systems Administrator

We’re looking for a hardworking, driven and passionate candidate to join our team as we get set for further growth in 2022, helping our owners to maintain their high quality properties, and to ensure our guests receive the very best customer service whilst staying with us.

Are you an experience Administrator who is looking for a new, exciting challenge? If you answered yes, then look no further, a role at Host & Stay is just what you are looking for.

The Maintenance Administrator works in a fast-paced environment ensuring that all the maintenance work is planned, delivered and executed in the most effective, efficient and effortless way possible. You will be responsible for driving the efficiency of the maintenance operations by planning and communicating with other internal teams and acting as their internal contractor.

The Maintenance Administrator is the first point of contact with our clients and is responsible for the receipt, input and processing of all maintenance requests and is a vital part of our company’s maintenance activities and quality control process.

As the Maintenance Administrator you will schedule, and manage the maintenance supply and services for the business and organise third part contractors. You will assist the team with administrative tasks, answering calls to build effective relationships with our owners, guests and teaUpgrade to see actual infombers to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our customers feel reassured that we always have their interests at the heart of everything we do.

To be considered for this role you MUST have:

The ability to present information confidently at all Upgrade to see actual infomunicate effectively and have excellent written and verbal Upgrade to see actual infovelop strong working relationships with customers, colleagues across departments and with senior leaders.
Be an effective communicator with a professional & customer orientated approach.
Be confident to liaise with colleagues and customers over the phone and on e-mail.
Excel at multi-tasking, organisation and time management.
Great administrative skills
Problem solving skills, is able to gather and evaluate data, isolate possible contributing circumstances, and pinpoint what needs to be addressed for a Upgrade to see actual infoputer literate and able to learn new digital platforms and systems quickly and effectively.
Able to work at pace, manage workloads and to deadlines.
Ability to remain calm and professional under pressure
Demonstrate accuracy and attention to detail, to ensure highest standards are met and maintained
Previous experience as an administrator.
Previous customer service experience.
Experience of working within a head office function.
An understanding of general repairs around property would be desirable
If you would like to apply for the role, please send us your up to date CV and covering letter telling us why you would be a great fit for this role.

Who is Host & Stay?

Host & Stay is based in Saltburn-by-the-sea and provides full service holiday home property management to over 650 properties across the UK. Host & Stay was born from a love and passion for property, and a desire to lead the change in an age old industry.

Our vision is simple, to help property owners maximise their income, maximise their returns, and reduce their fees and their hassle. We’re on a mission to make the UK one of the most popular, guest centric holiday destinations in the world – but not at the expense of holiday homeowners paying high management fees and seeing very little, if any return on their investments. We want our customers and communities to succeed and thrive.

Our offices are more than just the space we work in. We encourage inspiration, creativity, and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values, and deliver our services.

We have ambitious plans for further growth and impact, and we need the right people to take this leap with Upgrade to see actual info may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Why choose us?

The team here at Host & Stay genuinely care about the work we do to transform the lives of our customers and we think this is a pretty big reason to love your career at Host & Stay.

Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.

Job Types: Full-time, Permanent