Virtual Executive Assistant

Review and update to do list and calendar for Attorney Brooks, schedule travel, and make
reservations

• Receiving, screening, and processing all inbound emails, intake forms, and faxes, along with
ensuring the documents are efficiently and accurately associated with the correct client files;
• Reviewing all outbound emails and faxes to ensure information accuracy and submission to
correct locations
• Opening all new case files and submitting initial representation and retainer fee documents to
the VA Evidence Intake Center and US Court of Appeals for Veterans Claims;
• Learning and working in the firm’s various systems, databases, and applications such as
Veterans Benefits Management System (VBMS), Caseflow, and CLIO the legal case
management system
• Send follow ups and update to clients and personnel when necessary
• Emails/Inquiries/Phone answering and monitoring
• Monitors status of the cases and schedule meetings with clients and others
• Maintains/tracks the payments from VA
• Primary point of contact for process-related questions
• Responds to Legal-related general emails
• Conversion of documents to PDF
• Inbound and outbound calls to and from clients and others
• Coordinates, schedules, facilitate case reviews, case conferences, teleconference with the
client, and medical professionals
• Creates SOP’s and process flows
• Assigns legal cases to nurse/MD reviewers
Ongoing professional development and training is provided to ensure a dynamic and enriching work
experience with opportunity to grow and advance your career!
Preferred Experience:
• High school diploma required or general education degree (GED); or one to three months
related experience and/or training; or equivalent combination of education and experience;
• Working knowledge with Microsoft Word, PowerPoint, Excel, and Outlook, preferred; and,
• Administrative or clerical experience
• Legal experience is a plus


Computer specs Requirement (work from home set up):
• Fiber connection and has at least 20mbps download and upload speed
• Has available backup internet
• At least 8GB of Computer RAM
• If possible, SSD system storage

Training will be on job Upgrade to see actual info is understood that the individual will have a learning curve, but they will ultimately be expected to understand the inner workings of the company and be able to self-identify all tasks assigned.