CUSTOMER SERVICE OFFICER

OUR COMPANY

Founded in 2014, Work Life Safety Systems (WLSS) is a South Australian innovative compliance company with a trustworthy reputation of delivering high quality services by currently certified and highly skilled professionals.

WLSS operates across Adelaide, throughout regional South Australia and travel interstate and overseas as needed, to ensure, regardless of location, all our clients and potential clients have access to WHS advice, information, and assistance.

With our tag line “We Make Safety Work,” we take pride in providing an exceptional customer service to our clients. We are all about helping our clients to make safety in their workplace simple and easy.


THE ROLE

The Customer Service Officer provides a crucial support to the Business Manager in terms of Client Relationship Management.

The duties and responsibilities include, but not limited to:

• Serve as the first point of contact for clients
• Liaise with clients based in Australia to schedule meetings and work-related activities in relation to our signed contracts with them
• Answer phone calls (potential and existing clients)
• Promote our products and services to potential and existing clients
• Conduct onboarding of our new clients to our Software-as-a-Service (SaaS) offering
• Perform tasks in relation to project deliverables for assigned clients, including preparation of manuals and other documents for submission to client


THE REQUIREMENTS


Education

Graduate of any 4-year business or related bachelor’s degree/college courses


Essential Skills

Fluent in English, with Australian accent
Excellent Customer Service Skills
Great Interpersonal and Communication Skills (written and verbal)
Strong attention to details
Tech-Savvy
Competent in Microsoft 365
Keen on Marketing


Experience

Minimum 2 years substantial experience in a similar role
Experience working with Australian clients


Other Requirements

Has stable internet connection with a minimum standard of 20 mbps download / 5 mbps upload
Excellent analytical, influencing, and problem-solving skills
Life-long Learner with a thirst for knowledge
Ability to understand complex business processes and requirements
Ability to work autonomously and collaboratively as part of a team


WHY WORK WITH US

Salary (payable twice a month): Php 35,000 – Php 50,000 (depending on qualifications)
13th-month Pay
Monthly Medicine Allowance
Monthly Contributions to SSS, PhilHealth, and Pag-IBIG
HMO for employee and 1 dependent
20 Annual Leave Credits
Holidays
Training and other career development opportunities
Stable and rapidly growing company
Long-term/full-time job opportunity
Work hours: Monday – Friday, 7:30 am – 3:30 pm, PH time
Laptop, extra monitor, and headset provided by the Company
Culture of Excellence, Integrity, Teamwork, and Customer Service
Birthday, Christmas, and Work Anniversary Gifts
Welcome Gift
Team Celebrations




HOW TO APPLY

Please send the link to your comprehensive resume. Qualified applicants shall be contacted for the next steps, including interviews, video introduction, technical test, and personality test.