Medical Collection Specialist

ESSENTIAL DUTIES/ RESPONSIBILITIES:
• Willing to learn software billing systems
• Places Courtesy Calls to patients regarding outstanding balance(s)
• Initiates contact through online solutions; like Text Messaging, dialer, etc…
• Creates and Reports to client(s) Monthly Collections List for accounts that require review and approval to send to •
• Collection Agency and/or written off to bad debt
• Researches and explains patient financial responsibility, according to Explanation of Benefits and Facilities Self Pay policy
guidelines
• Handles all inbound calls from patients and clients regarding Self Pay Accounts Receivable
• Researches and Documents all patient contact (inbound or outbound) in clients software system, which includes clear and
detailed description of action taken, next step and expected resolution date
• Monitors and resolves all Self Pay Accounts Receivable upon Self Pay entry or transfer date from Insurance; Follow up at
least once every 30 days with more frequent follow up as necessary
• Credit card payments processed to center in a timely fashion
• Collaborates cross-functionally within the team, to accomplish adjustment requests, insurance research, etc…
• Other duties as assigned
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at
any time

SPECIFIC KNOWLEDGE & SKILLS REQUIRED:
• Healthcare billing experience required
• Healthcare patient collections/customer service experience preferred
• Knowledge of CPT, HCPCS, ICD-9/10 codes is a plus
• Knowledge of how to read and understand an Explanation of Benefits is a plus
• Ability to solve problems and everyday tasks with critical thinking
• Excellent command of written and spoken English
• Cooperative work attitude toward and with co-employees, management, patients, outside contacts
• Ability to promote favorable company image with patients, insurance companies, and general public