Customer Service VA for an Amazing E-commerce Company. FBA and Shopify experience is a plus! Join the best. Be the best!

Advanced Virtual Assistant with Very Good English Writing Skills and a Knack for Social Media Wanted! Lots of room for development in our ever-growing amazing team! Competitive Starting Salary + Weekly Pay + 13th Month Pay + 12 Days Vacation Leave/year + Holidays + Performance-based appraisals

Hi there! Glad you caught us! Do you dream to work in a place where your team values you? We are in need of someone amazing to join our awesome team, and that could be you! Just a bit of a warning, though. We are not looking for job seekers. We want changemakers! Castle Arts is looking for a long-term Virtual Assistant who is an expert in Customer Service and has a knack for Social Media. If you think you’re a perfect fit, read on…

ABOUT THE POSITION:
• The ideal candidate will be confident to act as the first point of contact for our customers. Handle customer service enquiries from multiple sales channels with empathy and confidence
• Resolve issues by providing accurate information, processing refunds and/or replacements, or simply by giving invaluable advice and support
• Potentially manage Customer Service-related Social Media enquiries
• Keep accurate records of all customer complaints
• Monitor all product listings daily/resolve or escalate any issues as applicable
• Analyze all customer reviews and enquiries to identify opportunities to improve our products and listings
• Research customer questions and provide solutions
• Raise cases with Amazon and manage them to a successful conclusion, as needed
• Data capture (handling business information with accuracy)
• Carry out online research for the business
• Do ad-hoc tasks for the business
• Work 40 hours per week
• Subject to completion of a successful probationary period of 3 months
• Starting Salary is $550 per month, subject to annual raise based on the quality of work, attitude & performance


QUALIFICATIONS:

• Completed at least 2 years in college
• At least 3 years of experience in a customer support role
• FBA Amazon and Shopify experience is preferred but not essential as training will be provided
• Excellent English written communication skills
• Ability to multi-task, set priorities and manage time effectively and efficiently
• Loves Helping People - You love to help people and believe that you can make everyone’s day just a little brighter, including our customers! Every customer comes to us with a problem that they’re looking to solve and it’s our mission to solve it!
• Positive Attitude - You don’t let the little things get you down. You’re upbeat, positive, cheerful, and excited about the future! You love to let loose and have fun. If this is you, make the word excited the first word in your email subject line.
• Types fast, works efficiently, and with excellent analytical and critical thinking skills
• Hardworking and highly reliable – can work with a team but can also work under minimal supervision
• Proactive – eagerness to outperform oneself and constantly innovate
• Good personality, with a caring attitude (care about our business/care about our customers)
• Positive, no excuse attitude and a willingness to learn new skills
• Has organizational skills and high work ethic. We want someone who can meet deadlines and work to the best of their ability.
• Highly flexible and able to work on ad-hoc tasks.
• Has the ability to communicate clearly and effectively not just with customers, but within the Upgrade to see actual infomunication is key and it also includes listening skills and the ability to follow directions.
• Has integrity and does the job extraordinarily well, reflecting our high standards
• A person whose voice and ideas we will always listen to but who won’t be offended if we don’t agree every time


A LITTLE ADVANTAGE, BUT NOT REQUIRED

• Do you have a background or a passion for art?
• Can you speak and write other languages?
• How about data? Do you like numbers? Do you have a hidden talent in Microsoft Excel?

Let us know if you have that edge!


TECHNICAL REQUIREMENTS:
• Dedicated workspace at home
• Laptop or PC with at least 8GB of RAM, with at least i3 processor
• Webcam and headset for occasional meetings/huddles and training sessions
• Wired internet connection with at least 10MBPS speed
• Willing to work on a flexible schedule; shift and/or work hours are subject to change depending on the season and other resource needs
• Willing to be trained virtually.
• A local bank account is essential for transferring your salary
• We want you to excel and grow with Castle Arts. Unfortunately, we cannot consider you if you’re already employed, engaged, or committed to other jobs or another client. Be honest with your application though!


ABOUT US:
• We sell professional-grade art supplies and pride ourselves on giving customers high-quality products at affordable prices, backed up by exceptional customer service – THIS IS WHERE YOU COME IN!
• We specialize in online sales, primarily on Amazon and our own website, but we also have a Walmart online store.
• Castle Art Supplies was launched in the USA in 2014 and has gained an excellent reputation during that time
• We are a small, hard-working team and we provide opportunities for personal development – this could be your chance to shine!
• You will be shown many roles that will allow potential personal development within the business
• Our teams are based in UK, USA, and Philippines with customers across the Globe

If you are looking to join a creative, professional, and hard-working team with opportunities to gain new skills, this will be a great role for you!

COMPENSATION AND BENEFITS:
• Results-oriented work environment with a lot of room for growth and development
• Fun and amazing team to work with! We work hard, we play harder!
• Pay is given weekly on Fridays; payment coverage in real-time.
• We pay 13th Month Bonus
• We give annual pay increases based on performance
• Every month you work you will earn 1 personal day which can be used as sick days or vacation days (12 Days per Year); an additional leave credit per year for every year of work completed
• We offer 7 flexible paid public holidays

HOW TO APPLY:
• Send an email with the subject line: I am Awesome
• Please include your resume and cover letter, telling us the following:
1. Why do you think you are the perfect fit for the role – sell yourself!
2. Tell me about your previous customer service experience.
3. How would you describe the relationship between Customer Service, Customer Satisfaction, and Customer Loyalty? What steps would you take to ensure that our customers benefit from all three?
4. Do you have any experience handling a business Social Media Account? Tell me a bit about it!
5. What do you think are the pros and cons of integrating Social Media into a business?
6. Do you like numbers? Tell me something about your Spreadsheet/Excel skills if you have some.
7. Do you have any background in Arts?

• Along with your cover letter, please attach a screenshot of the following:
1. Result of Typing Test via: Upgrade to see actual info (Screenshot and share link)
2. Result of your internet connection speed via: http://www.speedtest.net/ (Screenshot and share link)
3. Screenshot of your desktop/laptop’s specifications, make sure that it shows the Processor and RAM

NOTE: Applications sent directly through this platform will not be entertained
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