Customer Operations Specialist

Must be online actively for work US daytime 5 days a week, and occasionally available outside of these hours. Those who excel at the role will be considered for a pay raise. Looking to start immediately.

We are looking for someone who can be both a general Virtual Assistant and someone who can manage and contribute to our Customer Support team. You will be responsible for administrative tasks as well as frequently messaging customers.

We are looking for an individual who:
- Has excellent English (both reading and writing)
- Has previous experience as an assistant.
- Has some experience working in a spreadsheet, ideally Google Sheets (Upgrade to see actual info/sheets/about/). It is OK if its not experienced from a professional setting.
- Can read messages written in English and interpret/categorize them according to suggested guidelines.
- Can execute vague research tasks.
- Can ask questions to help produce better results.
- Quick learner, open to feedback
- Is well organized, timely, responsive, and has attention to detail

Nice to have:
- Past experience as a customer service representative
- Past experience with a billing system, such as Stripe

Please include:
- Resume
- PayPal email
- Google Docs email (if different than above)
- Your favorite color when applying
- a screenshot of your score from this online English test: Upgrade to see actual info/reading/test.htm
- a screenshot of your internet speed test: Upgrade to see actual info/
- answers to the below sample questions

In your application please include answers to the following questions:
1. Have you worked as an assistant before?
2. What frustrates you the most when working as an assistant?
3. I need to book a flight from SFO to IAD. What is the cost of a non-stop one-way flight for next Friday? Anything to consider?
4. If I lost my sunglasses today and tasked you with finding a solution, what would you propose and why?