Support and Onboarding Senior Specialist

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ShowMojo streamlines the residential rental process, and vastly improves the leasing experience for property managers and renters alike. Our company is growing rapidly, with customers in all 50 states. To learn more about us visit: Upgrade to see actual info


VALUES
ShowMojo strives to connect individuals that closely align with our values:

• Do you have the confidence to exchange opinions in an open environment with respectful candor?
• Are you self-directed and able to proactively solve problems?
• Do you pride yourself on showing up prepared and feel personal responsibility to see your accountabilities through to completion?

If this resonates with your personal values, we would like to have a career discussion with you.


OVERVIEW
We are looking for smart, articulate, tech-savvy professionals who enjoy solving customer problems. Property management or real estate experience is required for this position. We will help you get up to speed on the domain.

You'll be expected to leverage your analytical skills and understanding of technology as you assist new and current customers. You'll help new customers integrate ShowMojo into their business, configuring the system to their needs. And you'll help current customers make the most of ShowMojo as their business evolves.

You will be expected to dig through sometimes complicated details and actively help resolve customer problems. You will need to grow into a domain expert in our cutting-edge leasing platform. We will help you get there.


REQUIREMENTS

Be extremely capable and comfortable with the use of new technology, online communication platforms, and learning new systems. For example, experience with online tools such as Slack, Wikis, spreadsheets, Upgrade to see actual info, Zoom, WebEx, FreshDesk, Zendesk, Salesforce, Quickbooks Online and the like (these are only examples, not systems you will use).

Be ready to read through multiple pages of documentation -- and apply deductive reasoning -- to find the right answer to a customer issue.

Be able to provide expert-level support to customers around ShowMojo's continually expanding product and service offerings.

Be able to explain complicated concepts (related to leasing automation and emerging leasing best practices) in simple, user-friendly terms.

Display a high level of professionalism and compassion when working with each account on sensitive matters.

Assist with the creation and updates to team processes and knowledge Upgrade to see actual inforve as the primary ShowMojo contact for high-value customer groups.

Own ongoing analytical assignments, or one-off-projects, aimed at improving the performance of the operations team or ShowMojo system.

Act as a senior member of the operations team, mentoring junior members.

Have a quiet office (home or elsewhere) with a strong internet connection and a newer computer.

Experience with using ShowMojo platform is a big plus

Experience with using other leasing platforms such as Tenant Turner, Rently, Appfolio, Buildium, Rent Manager is also a plus