Remote Work from Home - Customer Support Supervisor/Lead Agent

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Job Description

Immediate opening for an experienced Customer Service/Support consultant for our Operations Department projects. This position is for someone who has exceptional verbal and writing skills and can multitask, has strong organizational skills, pays attention to detail, and works under minimal supervision. The ideal candidate will have a cheerful and clear English speaking voice and strong live chat skills.


Project Partner Requirement:

-Working hours are 6AM -3PM Pacific Time (Graveyard Shift)
-Customer Service subject-matter expert.
-At least 3 years of experience in both live phone support and live chat
-Experience working with a B2B SaaS company (preferable)
-Must have a First Contact Resolution (FCR) approach
-Excellent organizational skills
-Excellent communication skills
-Must be highly organized and detail-oriented
-Stellar command of English verbally and in writing
-Excellent troubleshooting, communication, and customer service skills
-Strong ability to resolve problems quickly
-Strong ability to perform well under pressure
-Self-motivated team player, able to set priorities and manage deadlines
-Flexible and adaptable to changing duties and responsibilities
-Strong ability to multitask and prioritize
-Can-do and cheerful attitude
-Team player

Other Requirements

-Access to a reliable high-speed Internet connection; at least 25MBPS.
-Latest-model computer (preferably Core i3 or higher, and at least 8GB ram)
-Available for scheduled and ad-hoc calls/meetings/chats during weekdays working
-Quiet workspace, conducive to
-Good quality, noise-canceling headset
-Double monitors preferred but not required


Responsibilities

-Manages inbound and outbound calls within the department SLA (First Call Responsibility)
-Supervises and manages a team of 3-4 agents
-Respond to customer questions via email and live chat
-Follow communication “scripts” when handling different topics
-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
-Handle calls within SLA
-Build sustainable relationships and engage customers by taking the extra mile
-Keep records of all conversations in our internal database in a comprehensible way
-Create and maintain reports
-Support senior management with special projects
-Build relationships with the management team


Salary and Benefits

-250PHP per hour
-Work remotely from home.
-Hourly Full time (40 hours minimum, more if you want)
-Paid annual leaves
-Year-end Incentive paid no later than December 24th.
-Health benefits after 90 days with a positive review from your manager.


About Us

Anytime Mailbox is the leading provider of digital mailbox software solutions in the world. Our mission is to bring postal mail into the 21st century by emphasizing accessibility and practicality, while providing industry-leading customer support. With our easy-to-use platform, business centers, corporate enterprises, mailroom operators, and more can offer customers access to their postal mail through a smartphone, tablet, computer, or practically any device with access to the internet.

We take pride in our international partnerships—we have over 1600 mailbox locations across North America, Asia, Australia, Europe, Africa, and the Middle East. While we are headquartered in Los Angeles, California (USA), we also have flourishing offices in Singapore, Vietnam, and the Philippines. As a leader in the global digital mailbox industry, we are constantly searching for unique talents who can add value and diversity to our team that will push us to exceed our customers’ expectations.

Please note: As experience rarely measures up to true talent, keep in mind these qualifications are meant as guidelines only. If you feel you possess the talent, but not all the years of experience, feel free to contact us. We are always on the lookout for the truly gifted.