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TYPE OF WORK
Full Time
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SALARY
50.000 - 60.000 PHP / month (based on experience)
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HOURS PER WEEK
TBD
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DATE POSTED
Oct 08, 2022
If you are looking for a long-term CSM position with a remote, family friendly company, look no further!
POSITION:
Customer Service Manager
RESPONSIBILITIES:
Working with a small but mighty Customer Service team to deliver an exceptional buying experience for our customers by…
- Overseeing day-to-day customer support operations and addressing customer escalations
- Approaching customer escalations with a can-do attitude by providing solutions to customer related issues
- Managing, coaching, and developing our Customer Service Representatives
- Maintaining good working relationships with our suppliers/vendors & their teams
- Moderating and managing phone and customer service ticketing systems
- Facilitating monthly customer service performance reviews
- Identifying areas of improvement within the customer service team and working with management to implement changes/growth to maximize the team’s effectiveness and synergy both internally and externally with our customers
- Collaborating with the team in planning, creating, documenting and communicating standard operating procedures for customer service operations
- Collaborating and interfacing with various departments in order to provide an excellent customer experience
- Responding to customer reviews, specifically those with customer sentiments
- Ad Hoc & downtime tasks
QUALIFICATIONS:
We’re looking for a Customer Service Manager with the following skill sets and experience...
- 2+ years of management experience (ideally in customer service)
- Excellent spoken and written English skills
- Strong leadership, coaching and mentoring skills
- Ability to navigate through conflict and provide solutions through effective communication and de-escalation skills
- Friendly, caring and empathetic in difficult situations
- Loves communicating and helping different types of people over phone and
- Responsible, reliable and organized
- Keen attention to detail & time management
- A fast learner
- Able to follow procedures/instruction and make proactive decisions
- Has a “can-do” attitude and is a great problem solver
- Works well alone and within a team dynamic
- A great multi-tasker; thrives in a fast-paced environment
- Proficiency in 1 or more of the following: e-Commerce/Shopify, Re:amaze, Asana, and Google Drive (preferred but not required)
JOB REQUIREMENTS:
- A quiet place and quality headset for taking phone calls
- Reliable internet connection (10 Mbps minimum)
- Computer with updated antivirus software
- Full-time availability (40 hours/week)
- US Work Hours (9am - 5pm EST)
COMPENSATION:
- 50,000 - 60,000 PHP / month (depending on experience)
- Paid major US Holidays (Christmas, New Years, Independence, Labor, and Memorial Day)
- Potential for performance bonuses
WHY APPLY?
- Work that doesn’t take you away from your family
- Good salary + bonuses
- Opportunity for promotion
- On the job training & growth opportunities
- Never boring: deal with different kinds of people and work on a variety of tasks & projects
HOW TO APPLY:
1) Read about our company below.
2) Follow the link at the bottom of the job description and complete the Asana Form.
ABOUT THE COMPANY:
We are a friendly, fast growing e-commerce company based in the USA that offers its employees an opportunity to maximize their potential and improve their skills while working from the comfort of their home office and making good money.
We are a family owned e-commerce business and are known for the great care we take with our customers and employees alike. (In the comments section of the application, leave a link to a GIF that you think is funny.)
OUR MISSION
To make our customers’ lives easier by providing:
- The best selection of high-quality products
- Easy to navigate websites with helpful information
- Expert level advice
- Quick and helpful customer service
OUR VALUES
HELP: Honesty - Excellence - Learning - Positivity
