Customer Experience Expert

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TYPE OF WORK

Full Time

SALARY

5 USD an hour

HOURS PER WEEK

TBD

DATE POSTED

Oct 05, 2022

JOB OVERVIEW

This position is for a primary-tier phone and email support person. We have multiple brands in the health and wellness industry. This is a full-time permanent work-at-home position.

Training will be provided for the position.

Working Hours:

Able to work from 9 AM - 5 PM Pacific Standard Time (12 Midnight - 8 AM Philippine Standard Time). Please do not apply if you are unable to work a full 8-hour graveyard shift. Workshift can be changed to other US timezones at the end of the probationary period.


Primary Qualifications:

Speak and comprehend English fluently. (This is important)
Perfect writing (Spelling, grammar, syntax, conventions, and cultural references)
Understands a problem correctly.
At least 6 months experience in the customer service field.
A sense of time and responsibility.
Able to work on weekends and graveyard shifts.
Strong and stable internet Upgrade to see actual infotail-oriented and Patient.
Ability to follow instructions, but independent enough to break the mold when necessary.
Manage workload, deadlines, and priorities.
Engaging personality with exceptional communication and presentation skills.
A quiet place to work.
A sense of commitment

Preferred Qualifications:

Ability to work independently.
Experience as a customer service phone agent.
Experience with Slack, Asana, WooCommerce, and Zendesk.
3-year old or newer workstation, Professional grade headset, and a strong internet Upgrade to see actual infoerest in the Health and Beauty industry.
Positive energy personality


Primary Tasks:
Respond and solve email tickets from customers and potential clients.
Answer and resolve support Phone calls.
Listen and respond to voice mails via SMS or emails.
Reach out to customers and follow up on their order status.
Uplift customer experience and provide them with a Wow Upgrade to see actual infont every time.


How to Apply:
Submit a complete and thoughtful application, which includes a cover letter, and your resume. Your application and resume are a way for us to get to know you Upgrade to see actual info’s important to complete all relevant application questions so we have as much information about you as possible. We will review your application to determine whether you meet the required qualifications.

If you are advance to the next process step, you’ll receive an email invitation to complete the interview and skills tests. This is your opportunity to bring your resume to life further and showcase your experience to our recruiting team and hiring managers.

1. Can you please tell us more about your previous working experience relevant to this job requirement?

2. Which of the required job skills do you feel are strongest?

3. Aside from having the skills we mentioned in the job posting, what other skills do you have that you think would be an asset to us? Please be specific. Upgrade to see actual infootoshop, Proofreading, Writing, etc.

Thank you for reading our job post. Find a way to add "rocket science" organically somewhere in your response.

ABOUT THE EMPLOYER

Contact Person: Alex

Member since: August 31, 2020

Total Job Posts: 12

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