Chief Operating Officer (Law Firm)
The COO will be THE key point of leadership to staff members and work closely with the owner of an early-stage, but rapidly-growing, law firm on strategy, systems development, and HR issues. The COO will be involved in all phases of administration, personnel, finances, facilities, technology, and security and will be responsible for planning, organizing, directing, and controlling the day-to-day operations of the Firm. I am looking for Sheryl Sandberg (COO of Facebook) to help scale the firm to it's next stage of growth and industry dominance!
It's an opportunity to get in near the ground floor of a rapidly-growing enterprise, make your mark, and help build it into something amazing - sharing in the upside as it grows.An ideal candidate will have at least 5 years of experience in an operations role and will have experience helping startup-level enterprises navigate the complexities of rapid growth. Below are the typical job responsibilities in greater detail for this position.Duties & ResponsibilitiesSYSTEMS & OPERATIONAL PROCESS REFINEMENTCreate, implement and maintain the Firm's policies & procedures.Train staff on all policies and procedures, linking compliance with the same to Key Performance Indicators (KPIs) and a job performance review process.Create an internal audit system to trigger red flags when policies and procedures are not followed properly so we catch any errors before the client or anyone else Upgrade to see actual infofine and implement productivity metrics whereby we can more accurately measure and improve Firm efficiency.Refine and maintain the Firm's technology infrastructure to minimize waste and maximize internal efficiencies within the firm.FACILITIES MANAGEMENTLiaison with IT, professional service, and other vendors to facilitate the smooth operation of the back-end operations of the Firm.Approve the purchasing of office equipment and supplies.Ensure emergency protocols are in place, with staff trained on the same, when needed.HUMAN RESOURCESDetermine attorney and non-attorney hiring needs. Recruit, interview, and screen applicants for attorney and non-attorney positions.Orient, train, and act as the firm's supervisor of all non-legal staff, including paralegals.Evaluate all non-legal staff around defined Key Performance Indicators (KPIs) and make recommendations to Owner regarding their work assignments, salaries, bonuses and discipline.Implements and enforces the Firm's personnel rules and employment policies.Coordinate staff vacation schedules, supervise the payroll function and administer the Firm's benefit plans.FINANCIAL MANAGEMENTPlan and implement the Firm's annual marketing and operations budgets.Collaborate with Owner to improve financial controls and analyze key financial reports to identify inefficiencies in the Firm and spot opportunities for improvement to the Firm's bottom-line.Coordinate with and supervise the bookkeeper on general ledger and trust accounting.Manage the Firm's billing functions (e.g. monitoring work in process, creating systems to ensure sure that completed work gets billed timely and in plain English, etc.).Perform collections activities.MARKETING MANAGEMENTCollaborate with the Owner on the Firm's overall Business Plan and Marketing Plan and help strategize opportunities to improve the sales and marketing departments of the Firm to help grow the Firm's top-line revenue.Coordinate and handle the arrangements for firm events and assist the Owner with marketing activities.Manage the Firm's relationships with current clients, former clients, and outside referral Upgrade to see actual infocation & ExperienceEDUCATIONAt a minimum, the COO will have graduated from a university.EXPERIENCE
At a minimum, the COO must have previous knowledge of legal or other professional service organizations and have significant experience in managing business operations such as human resources, technology, facilities, finance, and marketing. Experience in operational process refinement, budgeting, and HR is of the highest importance.SKILLS & ABILITIES
Analytic Thinking: Ability to structure and process qualitative or quantitative data and draw insightful conclusions from Upgrade to see actual infoanization and Planning: Ability to plan, organize, schedule, and budget in an efficient and productive manner that keeps the big picture in clear view.Leadership: Can confidently manage support staff and delegate as necessary, maintaining good interpersonal relations and communications with lawyers and support staff, and helping to safeguard and cultivate the firm's corporate culture.