Customer Relationship Manager

>Work from Home >Work Australian hours >Paid fortnightly >Long term full time position >Your input is really appreciated >Be rewarded for taking initiative

Client Services and Relationships!

Main job desc: We need you to engage with our students, potential students on Upgrade to see actual info and facebook business manager and phone to support them, answer their questions and maintain and ongoing relationship.

About us

We are an Australian dance school in Sydney, having been operating for many years. This role will report to our head of operations (who works remotely in India).

About the role

We are looking for the friendliest and brightest person around to be the face and voice of our business helping our clients and potential clients by chatting to them via Upgrade to see actual info and facebook messenger.

This will require you to get to know our processes and then contact leads as well as existing clients with onboarding process, booking in for appointments, following up non responders and using your creativity to keep people engaged in conversation and wanting to come to you for help.

About you:

Confidence
- You have the confidence to speak your mind. Whether it’s to share new ideas or telling your manager that you think there’s a better way to do something.
Continual learner
- You are someone that loves to learn. You are always finding better/faster ways to do things. You love expanding your knowledge beyond your own role. And we’ll give you the opportunities to learn and grow.
- We will give you all the training you need to succeed, however, your attitude is what matters at the end of the day. You are someone that double and triple checks before sending. You care about delivering excellent client experience.
Must be responsive and available neither your colleagues or clients like to wait with a great personality people will love.

Duties & responsibilities

On an average day, you will be doing (but not limited to) the following activities:
- Handling all inbound facebook chats and texts and emails.
- Help our customers with rescheduling, cancelling and creating new bookings via voice message or text msg.
- Onboarding new clients with orientation on how to use app, turn on social media alerts etc
- Calling new leads to help them book in
- dealing with problems and disputes

Skills and experience

- Excellent written and spoken English
- Excellent organisation and multitasking to manage many client chats every day
- Additional skills will be viewed favourably (VA experience)

Why should you join us?
Work with a fun and supportive team in a very fun and lively industry. We provide long term stable employment for the right Upgrade to see actual info freelancers please.

Must haves
- reliable internet connection
- home based office setup (computer & headphones)
- quiet environment for phone calls (no roosters in the background please!)
- be available from 1pm to 9pm Sydney time or flexible hours to respond to clients if required preferred.

Please note standard copy/paste applications will be Upgrade to see actual infoclude your resume and why you are suited to this job in your application please.

Look forward to working with you
Please direct your cover letter to Felix